Job Description: Housekeeping Supervisor

Property: Wyndham Garden Inn Pittsburgh Airport
Reports to: Executive Housekeeper / General Manager

Position Summary

The Housekeeping Supervisor is responsible for overseeing the daily housekeeping operations to ensure the highest standards of cleanliness, guest satisfaction, and safety throughout the hotel. This role involves supervising housekeeping staff, inspecting rooms and public areas, managing supplies, and maintaining compliance with Wyndham brand standards and hotel policies.

Key Responsibilities

Supervision & Leadership

• Direct, support, and motivate housekeeping team members to ensure efficient operations.

• Conduct daily shift briefings and assign room cleaning duties and tasks.

• Train new employees on cleaning techniques, brand standards, and safety protocols.

• Monitor staff performance, provide coaching, and report disciplinary issues to management.

Operations & Quality Control

• Inspect guest rooms, hallways, and public areas to ensure cleanliness and adherence to brand standards.

• Respond promptly to guest requests and resolve housekeeping-related concerns.

• Ensure proper handling, storage, and use of cleaning equipment and chemicals.

• Maintain daily housekeeping logs, room status updates, and inventory records.

Inventory & Supplies

• Monitor and manage housekeeping supplies, linens, and guest amenities.

• Submit supply orders as needed while controlling costs and minimizing waste.

• Ensure equipment is properly maintained and report repair needs to maintenance.

Compliance & Safety

• Enforce health, safety, and sanitation standards in compliance with OSHA and hotel policies.

• Ensure staff follows proper procedures for lost and found items.

• Participate in safety drills and ensure team compliance with emergency procedures.

Qualifications

• Previous housekeeping or supervisory experience in a hotel setting required (Wyndham or branded hotel experience preferred).

• Strong leadership, organizational, and communication skills.

• Ability to train, motivate, and lead a team in a fast-paced environment.

• Knowledge of cleaning techniques, equipment, and chemical safety.

• Flexible availability, including weekends and holidays.

Physical Requirements

• Ability to stand, walk, and bend for extended periods.

• Must be able to lift up to 30 lbs. regularly.

• Ability to push/pull housekeeping carts and equipment.

Benefits & Compensation

• Competitive hourly rate / salary

• medical, dental, vision, PTO, hotel discounts,

• Career development opportunities within Wyndham Hotels & Resorts.

• Paid Time off & Federal Holidays

• 401k without match