General Manager-Holiday Inn Columbia East, MO

Job Title: General Manager
Location: Holiday Inn Columbia East, MO
Reports To: Regional Vice President / Corporate Office
Company: Blue Sky Hospitality Solutions, LLC

Position Summary:

The General Manager is responsible for overseeing all aspects of hotel operations at the Holiday Inn Columbia East, MO. This includes managing day-to-day operations, ensuring exceptional guest experiences, driving profitability, and leading all departments with a focus on operational excellence, brand standards, employee engagement, and financial performance.

Key Responsibilities:

Operational Leadership

• Direct the daily operations of all hotel departments, including Front Office, Housekeeping, Maintenance, Food & Beverage, and Sales.

• Ensure consistent delivery of exceptional service standards in alignment with IHG brand expectations.

• Monitor and enhance quality assurance scores through guest satisfaction and service recovery.

Financial & Revenue Management

• Prepare and manage the hotel's annual budget and forecast.

• Monitor and control expenses while maximizing room revenue, occupancy, and RevPAR.

• Collaborate with the Sales team to develop and execute strategic plans to grow market share.

Team Management

• Recruit, train, motivate, and develop department heads and hotel staff.

• Foster a culture of accountability, respect, and high performance.

• Conduct regular staff meetings and performance reviews.

Compliance & Safety

• Ensure full compliance with local, state, and federal laws and brand requirements.

• Maintain a safe and secure environment for guests and employees.

• Oversee proper licensing, certifications, and health & safety protocols.

Owner & Brand Relations

• Act as the primary liaison with hotel ownership and Blue Sky Hospitality corporate office.

• Ensure property performance aligns with ownership goals and brand standards.

• Maintain positive relationships with IHG representatives and participate in required brand initiatives.

Qualifications:

• Minimum 5 years of hotel management experience, including 2 years as a General Manager.

• Experience with IHG brand hotels preferred.

• Proven leadership in managing hotel operations and delivering results.

• Strong financial acumen and understanding of budgeting, forecasting, and P&L management.

• Excellent communication, interpersonal, and organizational skills.

• Ability to work a flexible schedule, including weekends and holidays as needed.

• Bachelor's degree in Hospitality Management or related field preferred.

Benefits:

• Competitive salary and performance bonus

• Health, dental, and vision insurance

• 401(k)

• Paid time off and holidays

• Employee discount programs

• Career development opportunities within Blue Sky Hospitality Solutions