What are the responsibilities and job description for the Front Desk Agent position at Blue Sky Hospitality Solutions?
Job Title: Front Desk Agent
Reports To: Front Desk Manager / General Manager
Job Summary:
The Front Desk Agent is the first point of contact for hotel guests and plays a key role in creating a welcoming and professional guest experience. This position is responsible for handling check-ins, check-outs, reservations, and guest inquiries while ensuring a high level of customer service.
Key Responsibilities:
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Greet guests warmly upon arrival and provide efficient check-in and check-out service.
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Manage reservations, cancellations, and modifications through the hotel’s property management system (PMS).
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Answer and direct incoming calls in a courteous and professional manner.
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Respond promptly to guest inquiries, requests, and complaints, ensuring satisfaction.
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Provide information about hotel services, amenities, and local attractions.
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Maintain accurate records of guest accounts, payments, and billing.
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Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for guests.
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Uphold security by verifying guest identification, handling room keys properly, and monitoring access.
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Follow hotel policies and procedures, including cash handling and credit card security.
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Assist with administrative tasks as needed by management.
Qualifications:
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High school diploma or equivalent required; hospitality or related coursework preferred.
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Previous hotel or customer service experience preferred but not required.
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Strong communication and interpersonal skills.
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Ability to multitask and work under pressure in a fast-paced environment.
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Proficiency with computers and hotel reservation systems (training provided if necessary).
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Professional appearance and positive attitude.
Physical Requirements:
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Ability to stand for extended periods of time.
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Occasional lifting of up to 25 lbs.
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Flexible schedule, including evenings, weekends, and holidays.