What are the responsibilities and job description for the Team Lead, Network Operations Center – Data Center position at Blue Signal Search?
Team Lead, Network Operations Center – Data Center
Location: Austin, TX (On-Site)
Are you ready to build something from the ground up that truly matters? We are partnering with a rapidly scaling, next-generation infrastructure organization at the forefront of high-performance computing and advanced data environments. This is a rare opportunity to architect and lead a mission-critical Network Operations Center from day one, directly influencing uptime, performance, and operational excellence across a cutting-edge data center ecosystem. If you excel in fast-paced, high-stakes settings and are eager to influence how top-tier infrastructure is observed and operated, this position provides significant autonomy and strong exposure.
This Role Offers:
- Chance to define and oversee an essential operational area within a rapidly changing environment
- Hands-on impact across day-to-day operations, problem resolution, and system performance
- Competitive compensation package including base salary, bonus potential, and equity
- Competitive benefits package featuring medical, dental, vision coverage, and ample paid time off
- A fast-paced, collaborative culture focused on excellence, ownership, and continuous improvement
Key Responsibilities:
- Establish and oversee a round-the-clock operations function supporting core infrastructure and connectivity systems
- Design team structures, coverage plans, and processes to maintain uninterrupted monitoring and support
- Define and uphold performance metrics, service expectations, and operational benchmarks for the team
- Put in place a standardized method for handling events, including defined levels and escalation flow
- Guide coordinated response during significant events, keeping teams connected and communication flowing
- Lead follow-up efforts after events, identifying underlying issues and ensuring improvements are carried through
- Establish and update internal guides, escalation frameworks, and preparedness practices to support new systems and deployments
- Work closely with internal teams to bring new systems into existing monitoring and support processes
- Oversee vendor and carrier ticket management, including tracking, escalation, and SLA adherence
- Review performance data, identify opportunities, and implement changes to improve overall effectiveness and consistency
Qualifications:
- At least five years in roles supporting network, infrastructure, or operational systems
- Proven experience building or leading a NOC or around the clock operations center environment
- Proven experience handling incidents, including leading critical events and managing follow-up activities
- Technical understanding of data center infrastructure, networking, and monitoring systems
- Experience building operational processes, documentation, and escalation structures from the ground up
- Ability to influence cross-functional teams without direct authority
- Strong communication skills with the ability to perform under pressure in critical situations
Preferred Experience:
- Familiarity with operating in complex, fast-changing environments
- Experience working with tools that provide visibility into system performance and operational status
- Experience collaborating with external service partners or third-party operational teams
- Familiarity with facility systems supporting critical environments, including power and environmental controls
- Experience working with service providers and resolving connectivity-related issues
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS