What are the responsibilities and job description for the Service Coordinator - HVAC position at Blue Signal Search?
Service Coordinator - HVAC
Location: On-site | Long Beach, CA
About the Opportunity
Join a rapidly growing, confidential mechanical-services provider that keeps Southern California’s commercial and healthcare facilities comfortable year-round. As the pivotal link between customers, field technicians, and leadership, you will orchestrate the daily flow of service work, streamline back-office processes, and help deliver a five-star client experience. Your efforts will fuel company growth while opening doors to future career paths in project management, operations, or inside sales.
Why You’ll Love It Here
- Competitive hourly pay, overtime potential, and annual performance bonuses.
- Comprehensive benefits: medical, dental, vision, 401(k) match, paid holidays, and generous PTO.
- Career roadmap with opportunities to advance into project management, operations, or sales.
- Tight-knit team culture that celebrates wins, invests in training, and values work-life balance.
How You’ll Make an Impact
- Own the daily service calendar: prioritize new requests, dispatch HVAC technicians, and adjust routes for maximum efficiency and customer satisfaction.
- Serve as the first point of contact for client calls and emails, capturing job details and setting clear expectations.
- Generate and track purchase orders, verify part costs, and ensure accurate job costing in the service software.
- Create and update work orders, maintain real-time status tags, and keep all stakeholders aligned.
- Collect site photos, checklists, and technician notes; assemble professional invoice packets, and email invoices within service-level agreements.
- Reconcile vendor invoices, packing slips, and delivery receipts in partnership with Accounts Payable.
- Maintain the preventive-maintenance schedule: order filters and consumables mid-month and prepare binders for upcoming visits.
- Keep leadership informed of schedule changes, material delays, or customer escalations and recommend solutions.
- Pitch in on projects such as new-hire onboarding, swag inventory, or process documentation.
- Promote a culture of safety, continuous improvement, and outstanding customer care.
What You’ll Bring
- Three or more years in an HVAC, facilities, or construction service office; dispatch or coordination experience preferred.
- Hands-on experience with field-service or ERP software (ServiceTrade, Jonas, FieldEdge, or similar) plus solid MS Office or Google Workspace skills.
- Ability to juggle multiple priorities calmly and stay organized in a fast-paced environment.
- Working knowledge of purchase orders, receiving, invoicing, and basic job costing.
- Clear, confident written and verbal communication and a customer-first mindset.
- Valid driver’s license and availability to work on-site Monday through Friday, 7:30 a.m. to 4:30 p.m.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS