What are the responsibilities and job description for the Director, Field Service & Maintenance Operations position at Blue Signal Search?
Director, Field Service & Maintenance Operations
A rapidly scaling provider of integrated physical and electronic protection solutions is investing heavily in the growth of its service organization. As Director, Field Service & Maintenance Operations, you will steer a nationwide team that keeps complex security and infrastructure systems running at peak performance for government, commercial, and industrial customers. Reporting to the CEO, you will shape departmental strategy, modernize processes, and mentor rising leaders - creating an environment where safety, quality, and customer satisfaction thrive.
Why Join?
- Competitive base salry with profit-sharing bonus potential.
- Company-matched 401(k), robust health/vision/dental coverage, and life insurance with employer contribution of more than 60 percent of premiums.
- Generous PTO, paid holidays, and occasional use of premium sports tickets.
- High-growth environment recognized multiple times on national “fastest-growing company” lists - offering significant career mobility and direct access to executive leadership.
- Mission-driven culture that protects critical assets across the country while fostering collaboration, mentorship, and professional development.
What You’ll Do
- Design the long-term structure, headcount plan, and budget for a multi-disciplinary service department.
- Lead, coach, and develop second-level managers, project leaders, contract administrators, and field technicians while championing a culture of continuous improvement.
- Own full contract life-cycle management - scoping, pricing, change orders, reporting, and client escalations.
- Implement and optimize CMMS, project management, and mobile field-service applications to drive real-time visibility and data-driven decisions.
- Standardize operating procedures for vehicle fleets, tooling, safety, and quality, ensuring every job meets contractual and regulatory requirements.
- Partner with business development to validate labor and material estimates and craft execution plans that win new maintenance and retrofit opportunities.
- Visit job sites to audit workmanship, strengthen customer relationships, and surface add-on revenue opportunities.
- Track departmental KPIs, spot performance gaps, and launch targeted process-improvement projects to boost productivity and margin.
Required Qualifications
- Bachelor’s degree in engineering, operations management, or a related technical discipline.
- 10 years of progressive leadership experience, including at least five years running service, maintenance, or construction teams and three years leading other managers.
- Record of driving process excellence, workforce planning, and change management in technical field-service environments.
- Proficiency with Microsoft Office and familiarity with CMMS or project-management software.
- Exceptional communication skills - able to translate technical details into clear business value for executives and customers alike.
- Eligibility to work in the United States without sponsorship; ability to travel domestically up to 5%.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS