What are the responsibilities and job description for the Customer Support Specialist position at Blue Signal Search?
Customer Support Specialist
Location: Remote in St. Petersburg, FL or Atlanta, GA
A fast-growing technology organization is expanding its client support function and looking for a polished, solutions-oriented Customer Support Specialist to help deliver an outstanding customer experience. This is an excellent opportunity to join a collaborative team at a key stage of growth, where your work will directly influence client satisfaction, service consistency, and long-term operational success. The right person will enjoy working in a dynamic software environment, solving issues with urgency, and partnering across teams to keep customers moving forward.
What You Will Do
- Serve as the first point of contact for customers, guiding issue intake, triage, and resolution across a growing software environment
- Coordinate with product, delivery, and technical teams to route incidents, track follow-through, and keep stakeholders informed
- Troubleshoot user-reported issues related to workflows, configuration, data quality, and system behavior in a cloud-based application environment
- Monitor support requests against service expectations, helping prioritize issues and escalate time-sensitive matters appropriately
- Document recurring issues, create knowledge articles, and recommend process improvements that strengthen response times and customer satisfaction
- Communicate with empathy and clarity, especially during escalations, while setting expectations and maintaining confidence throughout the support lifecycle
- Contribute to the development of scalable support processes as the organization continues to grow its customer-facing operations
- Support minor application updates, testing efforts, or administrative changes when needed to help maintain platform stability
What You Bring
- Experience in customer support, application support, technical support, or SaaS operations within a fast-moving business environment
- Strong communication and relationship management skills, with the ability to de-escalate concerns and build trust with users
- Comfort learning new platforms quickly and working across technical and non-technical teams without extensive oversight
- Strong problem-solving skills and a practical, organized approach to issue management
- Ability to balance multiple priorities while maintaining attention to detail and follow-through
- Exposure to ticketing systems, SLAs, workflow tools, or low-code enterprise applications is strongly preferred
- Experience supporting business applications, digital workflows, or enterprise software environments is a plus
- A self-starter mindset, with the professionalism and ownership needed to thrive in a lean, growth-oriented team
Why Join This Opportunity
- Join a business in growth mode where support is a high-visibility function
- Work remotely while staying connected to a collaborative and evolving team
- Play a meaningful role in shaping customer experience and support best practices
- Gain exposure to cross-functional teams and a broad range of client-facing operational challenges
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS