What are the responsibilities and job description for the Program Manager, Principal- Short-Term, Part-Time position at Blue Shield of California?
Your Role
The Health Equity team will create and maintain cross-functional and cross-sectoral partnerships to fundamentally change the health care system to a system focused on prevention; that is affordable, relevant, and equitable. The Program Manager, Principal – Cultural and Linguistic Program will report to the Senior Manager, Health Equity. In this role you will. In this role you will be responsible for oversight, monitoring and reporting on the Cultural and Linguistic Program with a primary focus on regulatory and accreditation requirements/plans.
The Program Manager, Principal, Health Equity will specifically focus on centering racial, ethnic, linguistic, sexual orientation and gender identification equity in meeting regulatory and accreditation requirements and reporting out on current data collection, communications, appeals and grievances, provider network and more.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
This is a short-term, part-time role.
Working hours will be 8am-12pm, Monday-Friday. There could be some flexibility here.
Your Work
In this role, you will:
Provide Culturally and Linguistically Appropriate Services (CLAS) communications for all relevant business units with responsibilities named in CLAS assessments and evaluations, ensuring alignment of reports across different regulators and workplans to complete requirements
Ensure new and planned interventions are documented and communicated to various committees including the Health Equity Oversight Committee, Quality Oversight Committee and the Board Quality Improvement Committee
Track current and new CLAS requirements and reporting requirements/updates
Work closely with internal and external stakeholders to lead and/or inform dissemination of reports, assessments, and learnings to various audiences and committees.
We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals
Your Knowledge and Experience
Typically, it requires a college degree or equivalent experience and minimum 10 years of prior relevant experience.
Master’s degree preferred.
Requires mastery level knowledge of job area typically obtained through advanced education combined with experience. May have deep knowledge of project management.
5 or more years of program management experience, working in a data-driven community or public health role with a focus on Cultural and Linguistic Appropriate Services.
Knowledge of NCQA and regulatory cultural and linguistic mandates.
Experience utilizing population and disparity reports and assessments while meeting and exceeding NCQA and regulatory requirements.
Skilled in technical writing for NCQA and state and federal regulators, with the ability to communicate findings to diverse stakeholders, including leadership and member committees.
Knowledge of Covered California, Commercial and Medicare products.
Skilled in evaluating projects focused on improving CLAS Programs.
Excellent rapport and trust building skills across multiple populations
Hybrid
This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week. Employees living 50 miles from an office location will work with their manager to determine the in-office time based on business need.
ABOUT THE TEAM
About Blue Shield of California
As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.
At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.
Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!
Our Values:
- Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
- Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
Our Workplace Model
We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:
For most teams, this means coming into the office two days per week.
Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.