Manager, Community Health Advocate

Your Role

The Community Health Advocate team is responsible for improving health outcomes and reducing barriers to care for Blue Shield Promise Health Plan members through field-based outreach, care navigation, community engagement, and support services that address social drivers of health. The Manager, Community Health Advocate (CHA) will report to the Sr. Director, Community Programs.

In this role, you will lead a team of field-based Community Health Advocates who conduct home visits, accompany members to medical appointments, perform social needs assessments, connect members to community resources, and provide hands-on support to improve access to care. You will be responsible for the day-to-day leadership, performance management, coaching, and development of the CHA team while ensuring high-quality member engagement and service delivery.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Lead and develop a team of field-based Community Health Advocates (CHAs) serving Blue Shield Promise members throughout Los Angeles and San Diego counties
• Provide coaching, mentoring, performance management, and professional development to support a high-performing, member-centered team
• Establish operational goals, performance expectations, staffing plans, and workflows aligned with departmental objectives and member outcomes
• Conduct regular field observations and site visits to ensure quality service delivery, provide real-time coaching, and support complex member cases
• Oversee care navigation, member outreach, and community engagement activities that address social drivers of health and improve access to healthcare and community resources
• Assist with the development, implementation, and evaluation of programs designed to improve member engagement, health outcomes, care quality, and cost effectiveness
• Ensure timely, accurate, and compliant documentation of member interactions, assessments, referrals, and outcomes within applicable systems
• Develop and maintain standard operating procedures, policies, and best practices for the CHA team
• Monitor operational and program performance through key performance indicators, dashboards, and reporting, and implement continuous improvement initiatives
• Collaborate with internal departments, providers, community-based organizations, and external stakeholders to enhance member access to services and strengthen community partnerships
• Communicate program performance, operational priorities, and member needs to leadership and key stakeholders

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 7 years of prior relevant experience, including 3 years of people management experience gained as a team leader, supervisor, project manager, or program manager
• Requires experience working with Medi-Cal members and other vulnerable, underserved, hard-to-reach populations
• Requires experience with field-based programs such as home visits, community outreach, and care navigation.
• Demonstrated experience managing operational performance through metrics, reporting, and continuous improvement initiatives
• Strong knowledge of social drivers of health and community resource networks
• Excellent oral and written communication skills with the ability to influence and collaborate across cross-functional teams and external partners
• Ability to build strong relationships with health plan members, providers, community organizations, and key stakeholders
• Project management experience preferred
Valid California Driver's License and ability to travel throughout Los Angeles and San Diego counties to support field operations and staff development

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

ABOUT THE TEAM
About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.