IT Platform Manager, Principal

Your Role

The Enterprise Architecture & Innovation (EAI) team helps manage and align Health Plans’ technology infrastructure with its business goals, ensuring that independently conceived and deployed solutions do not lead to unnecessarily complicated and expensive siloed systems. It defines the enterprise business & technology capabilities and their relationships to run, grow, and transform the business.

The successful candidate will be responsible for leading strategic planning and operations; cross-functional alignment and leadership engagement; technology communications, events, and organizational engagement; and strategic and operational execution for the Stellarus Chief Technology Officer (CTO).

As the EAI Platform Manager, the candidate is responsible for driving EAI organization performance to operational goals and leading collaborations for external and executive-level communications on behalf of the Stellarus CTO. Additionally, the role is instrumental to ensure high confidence planning and execution to ensure consistent outcomes of on-time, on-budget, high quality solution delivery. The EAI Platform Manager will report directly to the Senior Director of Healthcare Quality and Affordability (HQA) IT with a matrix reporting relationship to the Stellarus CTO.

Your Work

In this role, you will:

• Have a strong background driving organization-wide performance to operational goals, collaboration with senior leaders on thought leadership and positioning communications, and strategic technology planning and execution management.
• Develop new product concepts, designs, and/or enhancements to existing product design that reflect business and user needs
• Conduct research and develop a strong understanding of the business' needs, new technologies, technology trends and competitors
• Drive advanced, complex technical product(s) and business issues requiring state of the art technical or industry knowledge
• Invest in product process improvements, utilizing data and organizational strategies to foster and influence change
• Serve as an advocate of product team to Senior Leadership and provides consultation to other product managers

Strategic Planning & Operating Model Leadership

• Set annual operational goals, track progress, and report out to stakeholders.

• Provide regular updates to business executives on priorities, risks, and dependencies.

• Lead change management initiatives and communications.

Cross-Functional Alignment & Leadership Engagement

• Partner with internal leaders to align upon strategic objectives and foster cross-functional relationships.

• Drive integrated technical leadership alignment through weekly meetings, briefings, and structured communications.

• Ensure clear information flow between leadership and operational teams.

Technology Communications, Events & Organizational Engagement

• Collaborate to develop and deliver light training, communication plans, and adoption strategies for smooth implementation of new systems or processes

• Coordinate and prepare leaders for internal and external speaking engagements, including EAI thought leadership and positioning collateral

• Partner with Internal Communications and external vendors to produce compelling content that amplifies wins, highlights initiatives, and drives key messages.

• Promote employee engagement and transparency on behalf of senior EAI leadership (e.g., corporate citizenship, Employee Resource Groups, community-based programs).

Strategic & Operational Execution

• Facilitate stakeholder meetings to identify high level business requirements and align with strategic goals.

• Oversee strategic planning and management for business-critical, complex strategic projects and executive level goals from conception to delivery - in partnership with EAI senior leaders.

• Collaborate with senior IT leaders to capture and manage technical direction through identification of high-level tasks, technical and decision interdependencies, and team assignments. Optimize plans to ensure scope and budget aligns to business needs.

• Support team leaders in tracking and adjusting the strategic plans bi-weekly to ensure progress against the schedule and drive immediate remedial action when appropriate.

• Partner across functional teams to ensure operational rigor, clarity of decision-making, and alignment of resource planning.

• Recommend and implement action plans to address operational challenges and improve outcomes.

• Assess risks and develop contingency plans to achieve business goals.

Your Knowledge and Experience

• Requires a bachelor’s degree or equivalent experience and minimum 10 years of prior relevant experience
• Requires mastery level knowledge of job area typically obtained through advanced education combined with experience
• May have a deep knowledge of product management

• Requires being comfortable, navigating ambiguity and driving clarity in fast-paced environments.

• Requires experience coordinating senior-level stakeholders in cross-functional and matrixed teams; intermediate proficiency in project management tools and processes (i.e., project management tools, dashboards for leadership, managing and mitigating risks and issues).

• Proven organizational skills, experience in technology planning, and operations management.

• Excellent written and verbal communication and interpersonal skills.

• Requires experience creating internal and external communications for leadership; thought leadership and positioning papers a plus.

• Ability to work collaboratively with cross-functional teams on collaboration platforms.
  

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ABOUT THE TEAM
About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.

Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus’ vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus’ objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California’s vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:

At Stellarus and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above). Exceptions:

o Member-facing and approved out-of-state roles remain remote.

o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.

o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.