What are the responsibilities and job description for the Sr. Manager, Technical Delivery position at Blue Shield of CA?
Your Role
The Technical Delivery organization serves as the execution backbone for Stellarus's strategic technology portfolio, spanning directly owned and executed strategic initiatives as well as cross-functional programs tracked and coordinated across the enterprise. The Senior Manager, Technical Delivery will report to the Director of Technical Delivery. In this role you will lead a team of Technical Delivery Leads, own delivery management oversight for cross-functional programs and Technology Enablement initiatives and serve as a key escalation point and thought partner to the Director. Your leadership directly shapes how Technical Delivery operates at scale - building team capability, ensuring delivery consistency, and modeling the AI-forward practices that define how this organization works.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Knowledge and Experience
- Bachelor's degree or High School Diploma/GED and 4 years of additional experience in lieu of a degree
- 8 years of prior relevant experience in technology delivery, program management, or technology services with demonstrated progression in scope and responsibility
- 4 years of direct people management experience, with a track record of coaching and developing delivery practitioners (project managers, delivery leads, or similar roles)
- Demonstrated ability to manage a portfolio of concurrent programs across different risk profiles, stakeholder environments, and delivery models
- Strong executive communication skills - able to prepare and present crisp, credible status materials and recommendations to senior and C-suite leadership
- Proficiency with AI tools and prompt engineering - active experience using LLMs (e.g., Claude, ChatGPT, Microsoft Copilot) in delivery workflows, and demonstrated ability to coach others to do the same
- Experience building structure and operating models in newly formed, evolving, or matrixed organizations
- Healthcare technology experience (payer, provider, or health plan operations) - preferred, not required
- Background in or exposure to AI strategy, enterprise AI adoption programs, or AI-augmented delivery - preferred
- Experience in managed services, outsourced delivery, spinout, or enterprise transformation environments - preferred
- Familiarity with cloud modernization, enterprise SaaS, or large-scale platform programs - preferred
- Familiarity with JIRA, Smartsheet, Confluence, Azure DevOps, or similar delivery tooling - preferred
Hybrid
This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.
Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.