What are the responsibilities and job description for the Field Manager - North Austin position at Blue Science, LLC?
Blue Science is one of America’s largest, most experienced, and most awarded pool service companies. We service customers in all the major Texas and Florida Metro Areas. Blue Science, founded in 2007, is family owned and operated, with a strong commitment to bringing our customers pool care and craftsmanship they can rely on now, and in the future. As a rapidly growing organization, Blue Science is looking for an individual to join our team who enjoys being outdoors, has a positive attitude, strong work ethic, and has exceptional customer service skills.
The Field Manager will be responsible for overseeing and supporting field operations for large pool/client territories. They will also manage, mentor, and develop a growing staff of Pool Maintenance Technicians. The role requires an individual with strong customer service skills, as face-to-face customer interaction is expected daily. Additionally, pool service is a required element of the role, and you must be comfortable working in the elements.
This position will be located in the Austin, TX metro.
This position will be located in the Austin, TX metro.
Job Description
- THIS IS A FIELD POSITION - REQUIRING FULL DAYS IN THE FIELD AND OUTDOOR ELEMENTS
- Must be able to complete the following services and meet production goals: pool services duties such as skimming, vacuuming, brushing walls and steps, managing chemicals, algae treatments, and filter maintenance/cleaning are required.
- Manage a team of 10 – 15 Pool Maintenance Technicians.
- Schedule and conduct client first visits and provide first initial pool service.
- Provide excellent customer care to include managing customer escalations, questions, and expectations.
- Handle customer cancellation calls and save the account
- Lead training and team-building initiatives for team members.
- Takes ownership of achieving zone and territory goals – communicating effectively with Regional Managers.
Required Skills / Abilities
- Excellent verbal and customer service skills.
- The ability to lift 50 lbs.
- Ability to work outside year-round in a variety of conditions.
- Strong interpersonal skills.
- Ability to work evenings and weekends.
- Must be a self-starter and able to handle a fast-paced environment.
- A valid driver’s license and good driving record required.
Education and Experience
- High school diploma / GED
Schedule
- Monday-Friday with possible Saturday work
Benefits
- Weekly Pay Direct Deposit
- Company truck and gas card (all gas paid - for company use only)
- Blue Cross Blue Shield Healthcare, Dental, and Vision Insurance
- 401(k) Retirement plan with a 4% Company Match
- Profit Sharing
Compensation
- Salary Range: $60,000 - $70,000 per year
Qualifying candidates must be able to pass a background and drug screen prior to being hired. It is the policy of Blue Science Pools to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Salary : $60,000 - $70,000