Team Leader

Position Overview

The Team Leader (Crew Lead) is responsible for leading a field crew to complete daily services efficiently, safely, and to company quality standards. This role provides hands-on leadership while ensuring productivity, professionalism, and a positive customer experience.

Key ResponsibilitiesLeadership & Crew Management

• Lead and support a crew of technicians on daily job sites
• Model professionalism, reliability, and strong work habits
• Train and coach team members on procedures, safety, and quality expectations
• Monitor attendance, punctuality, and on-site performance
• Address routine on-site issues and communicate larger concerns to management

Job Execution & Quality Control

• Ensure work is completed according to job scope and company standards
• Conduct pre- and post-service checks to confirm quality and completeness
• Verify required photos, checklists, and documentation are completed accurately
• Reduce callbacks by identifying and resolving issues before leaving the site

Customer Interaction

• Act as the primary on-site contact for customers when present
• Communicate clearly and professionally regarding service scope and timing
• Respond to basic customer questions or concerns in a respectful manner
• Represent the company brand appropriately at all times

Efficiency & Time Management

• Manage daily workflow to meet production goals without sacrificing quality
• Monitor labor time versus job expectations and report variances
• Communicate schedule updates, delays, or changes with the office

Safety & Equipment

• Follow and enforce company safety procedures and PPE requirements
• Safely use ladders, tools, and equipment in accordance with training
• Report equipment issues, damage, or safety concerns promptly
• Maintain clean, organized job sites and vehicles

Required Qualifications & Work Requirements

• Prior experience in a field service role; leadership experience preferred
• Ability to safely perform ladder work, including step and extension ladders
• Comfortable working at heights and performing physical job tasks
• Ability to work in a fast-paced, detail-oriented environment
• Reliable transportation to and from work
• Ability to follow written and verbal instructions
• Availability for full-time or part-time work, typically Monday–Friday with weekend availability during peak seasons
• Willingness to comply with company substance-free workplace policy
• Successful completion of a background screening as a condition of employment

Preferred Qualifications

• Ladder work experience in window cleaning, pressure washing, gutter, or exterior services
• Experience training or mentoring team members
• Familiarity with field service software such as Jobber or CompanyCam
• Strong organizational and communication skills

Performance Expectations

Team Leaders are evaluated on:

• Quality of work and reduction of callbacks
• Crew productivity and job efficiency
• Customer satisfaction
• Safety compliance
• Timely completion of documentation

Schedule & Advancement

• Full-time and part-time opportunities available
• Opportunity for advancement based on performance, reliability, and leadership ability

Work Environment

This role involves outdoor work, physical activity, and working at heights in varying weather conditions. Candidates must be able to meet the physical and safety requirements of the position with or without reasonable accommodation.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person

Salary : $18 - $25