Branch Manager

Description

Company Summary: Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide. 

At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers.

Job Description:

As the Branch Manager, you will be the face of the branch, leading from a sales and service perspective while actively engaging in community events to strengthen relationships and enhance brand visibility. You will drive business growth, ensure exceptional customer experience, and uphold the bank’s reputation as a trusted financial partner. Your success is measured by the ability to lead the team, grow, and protect the branch’s reputation while ensuring a positive customer experience.

Key Responsibilities: 

Community Engagement & Brand Representation

• Serve as the primary ambassador for the bank at local events, business forums, and networking opportunities.
• Build and maintain strong relationships with community leaders, businesses, and customers.
• Represent the bank with professionalism, polish, and integrity.

Sales Leadership & Business Development 

• Develop and execute strategic sales initiatives to drive deposit growth, consumer lending, and financial product adoption.
• Lead and mentor the branch team to achieve sales targets and customer satisfaction goals.
• Identify opportunities to expand the bank’s presence and increase market share.

Customer Experience & Service Excellence 

• Ensure a high-touch, personalized banking experience for customers.
• Oversee branch operations to maintain efficiency, compliance, and service quality.
• Act as a trusted advisor, guiding customers toward financial solutions that meet their needs.

Team Leadership & Development 

• Recruit, train, and develop a high-performing team that embodies the bank’s values.
• Foster a positive, collaborative, and goal-oriented work environment.
• Provide coaching and support to enhance employee engagement and performance.

Requirements

Education:

• Bachelor’s degree or equivalent work experience.

Skills:

• 5 years of banking experience, with a focus on branch management, sales, and customer service.
• Demonstrated leadership skills and the ability to inspire employees to excel and attain goals as assigned. 
• Proven ability to lead, inspire, and develop teams.
• Strong community presence and ability to build relationships with local businesses and organizations.
• Excellent communication, presentation, and interpersonal skills.
• Knowledge of banking regulations, financial products, and lending practices.
• Excellent computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook) and industry-related software.
• Decision-making/problem resolution.
• Highly motivated and detail-oriented individual.

Abilities:

• Work all branch hours, including weekends and evenings required.
• Ask questions to uncover and identify varying customer needs; present product features and benefits effectively and provide sound financial guidance.
• Successful completion of the required background checks and obtaining a Unique Identifier from the NMLS. 

Competencies:

Leadership & Team Management 

• People Development – Coaching and mentoring staff to enhance performance.
• Decision-Making – Making informed choices that align with business goals.
• Conflict Resolution – Handling disputes professionally to maintain a positive work environment.

Sales & Business Development 

• Revenue Growth – Driving deposit growth, lending, and financial product adoption.
• Market Awareness – Understanding local business trends and customer needs.
• Networking & Community Engagement – Building relationships with local businesses and organizations.

Customer Service & Relationship Management 

• Client-Centric Approach – Ensuring exceptional customer experiences.
• Problem-Solving – Addressing customer concerns effectively.
• Brand Representation – Maintaining a polished and professional image.

Financial & Operational Expertise 

• Budget & Profitability Management – Overseeing financial performance.
• Risk Management & Compliance – Ensuring adherence to banking regulations.
• Process Optimization – Streamlining operations for efficiency.