Client Experience Coordinator

Blue Ribbon Outdoor

At Blue Ribbon Outdoor, we exist to inspire the enjoyment of life by creating beautiful outdoor spaces. The Client Experience Coordinator plays a mission-critical role in ensuring every client interaction reflects our values—Chase Better, Care for Others, Gritty Resolve, and Do the Right Thing.

This role is the front line of communication for our clients and prospects. You will ensure every phone call, email, and inquiry is handled with excellence, clarity, and kindness. You’ll also support our operational and marketing workflows and become a true master of our Aspire system.

This position is intentionally designed as a growth path into an Account Manager role. You will work directly under one of our top Account Managers, learning the craft of client management, landscaping knowledge, and sales. For the right person, promotion is expected within ~12 months.

Client Experience & Communication

1. Serve as the first point of contact for all incoming calls and emails.
2. Provide friendly, resourceful, and prompt responses that reinforce the Blue Ribbon standard.
3. Route calls and emails to the appropriate internal team members.
4. Calmly and professionally diffuse challenging or escalated client situations, turning frustration into trust.

Aspire Mastery & Administrative Support

1. Enter all new prospects into Aspire accurately and quickly.
2. Maintain clean data and organized workflows in Aspire.
3. Support your Account Manager with administrative tasks, scheduling, proposals, notes, and job follow-ups.
4. Assist with light office, administrative, and marketing tasks as needed.

Learning & Career Development

1. Work closely with your mentor Account Manager to learn the full scope of residential landscaping management.
2. Develop an understanding of services, horticulture basics, seasonal needs, on-site expectations, and service quality checks.
3. Learn to think like a seller: identify opportunities, understand client needs, and build confidence in presenting solutions.
4. Prepare to transition into an Account Manager role—owning a book of business and frontline client relationships.

1. Clients feel known, cared for, and supported with world-class responsiveness.
2. Calls and emails are handled professionally, warmly, and efficiently.
3. Aspire tasks and workflows are accurate, timely, and reliable.
4. Your Account Manager becomes significantly more effective because of your support.
5. Challenging situations are de-escalated with patience and professionalism.
6. You consistently demonstrate Blue Ribbon values in every interaction.
7. After approximately a year of mastery, you're ready for promotion into an Account Manager role.

1. Friendly, outgoing, positive personality with excellent communication skills.
2. A quick learner who embraces new technology and enjoys problem-solving.
3. Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).
4. Emotional intelligence and the ability to stay calm under pressure.
5. Strong organizational skills and attention to detail.
6. Desire to grow into a client-facing leadership role.
7. A service mindset—you genuinely enjoy helping people.
8. Interest in learning the landscaping industry (no experience required).

1. A values-driven, growing company where people genuinely care for one another.
2. A culture of craftsmanship, learning, and continuous improvement.
3. Clear growth path into a high-impact, client-facing Account Manager role.
4. Opportunity to learn from the best while contributing to meaningful work: creating outdoor spaces that enrich people’s lives.

·        Lead and Inspire: Manage and guide a team to source and close new business opportunities, consistently exceeding sales targets.

·        Organize and Track: Manage and monitor the sales pipeline and account activities using Aspire.

·        Collaborate Strategically: Ability to promote and support initiatives that achieve planned sales goals.

·        Build Relationships: Cultivate lasting relationships with new clients to drive long-term business success.

·        Shape Sales Strategy: Play a key role in defining and executing sales strategies aligned with service offerings.

·        Represent the Brand: Actively participate in industry events and conferences to enhance visibility and growth opportunities. Promoting Blue Ribbon values and core focus.

What We’re Looking For:

·        Experience with Aspire: Familiarity with Aspire software is a plus.

·        Proven Leadership: Expertise in developing and managing SOPs effectively.

·        Market Insight: Deep understanding of market trends and an established professional network.

·        Sales Excellence: Ability to thrive in a fast-paced, competitive sales environment. Having a hunter mentality.

·        Exceptional Communication: Strong presentation, negotiation, and customer service skills.

·        Team Player: Collaborative mindset with outstanding relationship management skills.

·        Organizational Savvy: Demonstrated ability to manage competing priorities, meet deadlines, and achieve quotas.

·        Proactive Problem-Solver: Initiative to seek relevant information and make timely, informed decisions.

·        High Integrity: Commitment to strong ethics and teamwork.

Why Join Blue Ribbon?

At Blue Ribbon Outdoor, we’re not just about lawn care; we’re about creating spaces that inspire and improve quality of life.

• Our Leadership: Industry experts who lead with experience and vision.
• Our Values: Guided by integrity, grit, and a commitment to doing the right thing.
• Our Team: A supportive, growth-focused workplace where every member thrives.
• Our Mission: Helping clients enjoy life through beautifully crafted outdoor spaces.

Core Values We Live By:

• Chase Better
• Gritty Resolve
• Do the Right Thing
• Care for Others

Blue Ribbon Outdoor is the premier outdoor space company in Northwest Arkansas, dedicated to helping clients create beautiful spaces that inspire and enhance their quality of life.

CORE FOCUS:

·        Inspiring the enjoyment of life by creating beautiful outdoor spaces.

The Opportunity:

This is more than just a role—it’s an opportunity to make a tangible impact in an innovative, growth-oriented environment. Salary base with aggressive commission plan.

Ready to take the next step? Apply today and let’s build something extraordinary together!