Community Manager

SparkHaus is the largest entrepreneurial hub in the Cincinnati region and the product of a partnership between Kenton County, the Northern Kentucky Port Authority, and Blue North. Our vision is to be Kentucky’s center of gravity for the startup ecosystem and entrepreneurship.

As an Entrepreneurial Hub, SparkHaus brings together bold founders, investors, and supporters while reshaping an entire block of downtown Covington. We offer flexible workspaces, in-house capital sources, and a vibrant community of like-minded builders. As the largest Entrepreneurial Hub in the Commonwealth, SparkHaus exists to help Kentucky’s startup ecosystem thrive—connecting the people, ideas, and energy that make bold things happen.

Operating as a 501(c)(3) non-profit, Blue North is the KY Innovation Hub for the counties of Northern Kentucky. KY Innovation Hubs represent Kentucky’s approach to building vibrant, regional innovation clusters across the state and growing the overall economy.

Blue North operates SparkHaus and serves as a front door for entrepreneurship, helping startups and small businesses connect to resources, capital, and community. Its mission is threefold:

• Serve as a front door for entrepreneurs in Northern Kentucky.
• Champion the region’s founders on a local, regional, and national level.
• Drive initiatives that create exponential impact across the entrepreneurial ecosystem.

Blue North is seeking a Community Manager to support the daily operations and event programming of SparkHaus, Northern Kentucky’s largest entrepreneurial initiative.

This role is ideal for someone who is detail oriented, thrives in dynamic environments, loves connecting with people, and takes pride in delivering “unreasonable hospitality”. As Community Manager, you’ll report to the Operations Manager in making sure the building runs smoothly on a day-to-day basis, members feel supported, and every event or meeting exceeds expectations.

• Reports to the SparkHaus Operations Manager
• Full-time, on-site position based at SparkHaus in Covington, KY
• Some evenings and weekends required for events or special activations

• Perform daily opening and closing procedures according to SOPs
• Greet members and visitors, providing exceptional service and information
• Conduct daily walkthroughs to ensure cleanliness, organization, and readiness
• Coordinate with vendors for cleaning, maintenance, and repairs
• Monitor facilities, equipment, and IT systems, escalating issues promptly
• Restock snacks, beverages, and office supplies as needed
• Reset meeting rooms after each use and ensure common areas remain tidy
• Respond to member-reported facility issues within one hour during business hours
• Manage the front desk as needed, assisting visitors and answering questions
• Support internal communication systems and report recurring issues to Operations Manager

• Prepare meeting rooms and event spaces before and after each use
• Communicate with hosts and vendors to ensure events run smoothly
• Manage the event and meeting space calendar in OfficeRnD
• Assist members in booking the best rooms for their events or meetings
• Support setup of SparkHaus-hosted programs and community events
• Provide on-site support during events, ensuring an excellent guest experience
• Coordinate post-event breakdown and reset procedures

• Collaborate closely with a small, fast-moving team—flexibility is key
• Pitch in wherever needed; no task is “too small”
• Help foster a culture of hospitality, community, and creativity within SparkHaus

• Hospitality-Minded: You love making people feel welcome and supported and routinely spot opportunities to assist members, even before they ask.
• Hands-On: You’re not afraid to roll up your sleeves and get things done.
• Organized & Detail-Oriented: You stay on top of logistics and communication.
• Calm Under Pressure: You can juggle multiple tasks and stay collected during busy events.
• Team Player: You thrive in a collaborative, startup-style environment.
• Proactive Communicator: You anticipate needs and solve problems before they escalate.

• Competitive salary paid twice monthly
• Unlimited PTO
• Health & other benefits (to be determined)
• Opportunities for professional growth and advancement
• The chance to be part of a legacy project transforming Northern Kentucky’s entrepreneurial ecosystem

Email a cover letter and resume (PDFs) to mitko@bluenorthky.com with the subject line “Community Manager – SparkHaus.”

In your email, please include:

• A short bio/introduction
• Why this position interests you
• Ways in which you’ve delivered “unreasonable hospitality” in the past
• How you learned about the opportunity

Applications will be reviewed on a rolling basis, with preference given to candidates who apply by Friday, November 28.