What are the responsibilities and job description for the Remote Call Center Specialist position at Blue Lagoon Pool Care?
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Position Description
About Us:
Blue Lagoon Pool Care specializes in professional pool cleaning, maintenance, and repair services. Our mission is to keep our customers’ pools safe, clean, and enjoyable while providing outstanding customer service. We are seeking a dependable Remote Call Center Specialist to join our customer support team.
Position Summary:
The Remote Call Center Specialist will serve as the first point of contact for customers, answering calls, addressing inquiries, and providing scheduling and service information. This role requires strong communication skills, a customer-first attitude, and the ability to resolve issues efficiently in a remote environment.
Key Responsibilities:
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Answer inbound customer calls in a professional and friendly manner.
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Provide accurate information about services, pricing, and scheduling.
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Assist customers with appointment bookings, cancellations, and rescheduling.
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Address customer concerns and escalate complex issues to the appropriate department.
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Document customer interactions and update CRM systems accurately.
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Follow up with customers to ensure satisfaction with services.
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Work closely with field technicians and office staff to coordinate service schedules.
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Meet performance goals for call handling, resolution, and customer satisfaction.
Qualifications:
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Previous experience in a call center, customer service, or support role.
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Excellent verbal communication and active listening skills.
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Ability to handle a high volume of calls while maintaining professionalism.
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Strong problem-solving abilities and attention to detail.
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Proficient with computers, call center software, and CRM systems.
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Self-motivated and able to work independently in a remote setting.
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High school diploma or equivalent.
Preferred Skills:
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Experience in service-based industries.
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Knowledge of scheduling systems and basic billing processes.
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Bilingual skills.
What We Offer:
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Competitive hourly pay with performance incentives.
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Flexible remote work schedule.
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Training and ongoing support.
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Opportunities for growth in a customer-focused company.
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Salary : $23 - $34