What are the responsibilities and job description for the Operations Director - Contents Restoration position at Blue Kangaroo PACKOUTZ of Twin Cities East?
Benefits:
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About Us
At Blue Kangaroo Packoutz, We Care for What We Carry. We specialize in providing high-touch, white-glove contents management and restoration services — packouts, cleaning, and storage of household goods. This is what we do and we strive to do it better than everyone else. We're known for giving our customers a sense of calm and confidence during a stressful time: our team's approach is "we've got this."
Position Summary
We're seeking an experienced, hands-on Director of Operations to lead the day-to-day operations of our contents restoration business. This role combines operational leadership (scheduling, staffing, safety, process) with hands-on project coordination (job execution, subcontractor management, cross-team communication) into a single seat. You'll be the operational backbone of the company — the person who ensures every job runs smoothly, safely, and to the standard our customers expect, while managing the team that delivers it.
This is a high-visibility, high-ownership role reporting directly to the owner, with real opportunity to grow into a more senior operating role as the company scales.
Key Responsibilities
Day-to-Day Operations:
- Manage resource scheduling across all active jobs, balancing core staff with temporary surge labor during high-volume periods
- Own hiring, onboarding, and performance management for field staff
- Drive front-line accountability for on-time, on-budget job execution
Quality with Efficiency:
- Define and uphold what "white-glove" service looks like in execution. It's not just what we say, it's what we do.
- Balance speed and cost against our customer experience standard
- Implement quality-control checkpoints (spot checks, customer feedback loops, job close-out reviews)
Process, Safety & Execution Standards:
- Maintain and enforce SOPs for packout, cleaning, storage, and transport
- Own safety compliance — proper handling procedures, training records, documentation
- Serve as the process owner who keeps execution consistent as the company grows
Facility Safety & Cleanliness:
- Oversee warehouse/facility standards in close coordination with the Warehouse Coordinator
- Ensure facility conditions meet safety and operational requirements
Job Coordination — Managing the Moving Parts:
- Vet and select the right subcontractors for jobs requiring outside labor or specialty services
- Serve as the communication hub between our team, mitigation/reconstruction contractors, and customers
- Prevent delays and miscommunication that could compromise the customer experience
What Success Looks Like
- Jobs run on schedule, on budget, and to our quality standard
- Resource utilization stays at or above current benchmarks
- Safety incidents and process deviations trend down
- Customers consistently report a calm, well-managed experience
- Operational capacity grows to support increased monthly volume
Qualifications
- 5 years in operations management, ideally in restoration, construction, field services, or a related project-based industry
- Proven track record managing both people (scheduling, hiring, team leadership) and projects (multi-party coordination, vendor/subcontractor management)
- Strong safety and process orientation — comfortable building and enforcing standards
- Excellent communicator, able to represent the company well with customers and outside contractors
- Thrives in a fast-moving, variable environment with competing priorities
- Experience in restoration, insurance claims, or contents/property management industries a plus
Compensation
$85,000–$95,000 base salary, commensurate with experience.
Performance based bonus plan.
Performance based bonus plan.
Salary : $85,000 - $95,000