Salesforce Administrator

Company Description

Blue Iris Tech Consulting Inc. is a mission-driven small business dedicated to delivering innovative cybersecurity and technology solutions to our government partners. We’re currently seeking a proactive and detail-oriented Salesforce Administrator / Program Assistant to support operational excellence across the USDA Technology & Accessible Resources Give Employment Today (TARGET) Center.

The TARGET Center is a nationally recognized program that provides assistive technology, ergonomic services, and sign language interpreting services to support accessibility for USDA and other federal employees with disabilities. If you're passionate about systems improvement, data accuracy, and advancing accessibility in government services, we invite you to apply! 

Job Description

You will support the USDA TARGET Center, which delivers a wide range of accessibility services to ensure that USDA and other federal employees with disabilities can fully participate in the workplace. 

As the Salesforce Administrator / Program Assistant, you will coordinate service requests, maintain Salesforce CRM data, and ensure smooth case management for multiple program areas. While your primary responsibility will be managing interpreting service workflows, you will also provide broader administrative and technical support across the TARGET Center’s service lines to enhance operational efficiency and customer satisfaction. 

Key Responsibilities include: 

• Perform routine Salesforce Admin tasks including page layout updates, workflow automation, user management, validation rules, dashboards, and reports 

• Support Salesforce case management across multiple TARGET Center service lines, including Ergonomics and Assistive Technology (AT) 

• Maintain and validate accurate service data in Salesforce, sourced from third-party vendor portals 

• Coordinate scooter loan requests and manage related data in Salesforce 

• Serve as the frontline coordinator for Sign Language Interpreting Services, including scheduling and customer communication 

• Train USDA customers on using vendor portals to submit interpreting service requests 

• Track, update, and resolve interpreting service cases while collaborating with vendors and internal staff 

• Run reports to identify and address discrepancies in Sign Language Interpreter requests 

• Conduct data cleanup, deduplication, and troubleshooting of CRM records 

• Participate in process improvement projects to enhance the quality and efficiency of interpreting services and other TARGET Center offerings 

• Train TARGET Center team members on newly implemented processes 

• Review and update policies and procedures related to the Interpreting Services program 

• Support event planning, webinar hosting, and customer training for broader TARGET Center engagements 

• Other duties as assigned 

Qualifications

Required Qualifications: 

• U.S. Citizenship and ability to obtain/maintain a Public Trust clearance 

• 2 years of experience in program coordination, CRM operations, or administrative support 

• 1 years of Salesforce administration or data management experience 

• Salesforce Administrator certification (or comparable experience) 

• Strong written and verbal communication skills 

• Proficiency with Microsoft 365/Office 365 tools, including: 

• Core tools: Outlook, Excel, Word, PowerPoint 

• Secondary tools: Forms, Bookings, SharePoint, Power Automate, Power BI 

• Experience integrating Office 365 tools (e.g., SharePoint, Outlook, Power BI) with Salesforce platforms 

• Experience supporting Salesforce Service Cloud and Experience Cloud 

Desired Qualifications: 

• Active Public Trust Clearance 

• Experience supporting federal government programs or accessibility services 

• Familiarity with uSked or Interpreter Intelligence platforms 

• Background in customer training, help desk support, or process improvement 

• Experience with Dataloader.io and conducting bulk data operations 

• Experience using remote collaboration and planning tools such as Zoom, MS Teams, Jira, and Visio 

Additional Information

Benefits Include:   

• Medical, Dental, and Vision Insurance   
• Federal Holidays   
• Paid Time Off (PTO)   
• Professional development and training opportunities   
• Flexible work options (if applicable)   

Pay Range: $85,000 - 95,000  

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other laws.   

Commitment to Non-Discrimination 

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.  

All your information will be kept confidential according to EEO guidelines.

If you require reasonable accommodation during the application or interview process, please contact us.