Senior Information Technology Support Engineer

About Us:

Blue INK Security is a leading cybersecurity firm dedicated to protecting organizations from evolving cyber threats. We specialize in designing, implementing, and managing robust security solutions tailored to our clients' needs. Our team of cybersecurity professionals helps clients build resilient security programs that align with industry best practices, regulatory requirements, and business objectives.

Ideal Candidate:

The right person for this role is:

• A self-starter who thrives on leadership and accountability.
• Equally skilled in Microsoft 365 and Google Workspace administration.
• Experienced with cloud infrastructure (AWS, Azure, SaaS) and modern IT environments.
• A trusted leader who can own projects, guide clients, and deliver results without handholding.
• Comfortable balancing hands-on technical work with client-facing communication.

Job Description:

We are seeking a highly skilled and independent Senior IT Engineer to join our team. This is a senior-level role requiring someone who can take ownership, lead technical initiatives, and deliver results without constant oversight. You will support a select group of Blue INK Security clients, ensuring their IT infrastructure, cloud environments, and helpdesk operations are running smoothly. Approximately 50% of your time will be spent onsite with one of our key clients in Dallas, TX, providing direct technical leadership and hands-on support.

The ideal candidate is a self-starter with proven experience managing diverse IT environments, equally comfortable working solo or as a trusted advisor to client leadership. This is not an entry-level role, we are looking for someone who thrives on responsibility, can operate with minimal direction, and consistently drives technical excellence.

Key Responsibilities:

• Own and manage end-to-end IT infrastructure operations across multiple client environments.
• Independently deliver solutions to complex IT problems without requiring step-by-step oversight.
• Administer and support both Microsoft 365 and Google Workspace environments.
• Design, implement, and support cloud infrastructure (AWS, Azure, and other SaaS platforms).
• Maintain and troubleshoot Windows, MacOS desktop and mobile device performance.
• Maintain and troubleshoot Windows Server, Active Directory, DNS, DHCP, and group policies.
• Lead network administration (firewalls, switches, routers, VPNs, wireless) with secure configurations.
• Oversee and enforce backup, disaster recovery, and business continuity solutions.
• Provide hands-on support and technical leadership for clients’ HelpDesk requests.
• Act as the primary onsite technical lead for the Dallas-based client (~50% of time onsite).
• Proactively monitor environments, anticipate client needs, and implement improvements before issues arise.
• Collaborate with our cybersecurity team to integrate IT operations with best-in-class security and compliance practices.

Communication & Leadership Skills:

• Strong leadership presence, with ability to operate independently and instill confidence with clients.
• Excellent communication skills; can clearly explain complex technical concepts to both executives and end users.
• Professional, punctual, reliable, and trusted as the go-to IT leader without needing micromanagement.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
• 5 years of proven success in IT infrastructure engineering and technical support at a senior level.
• Hands-on expertise with: 
• Microsoft 365 and Google Workspace administration.

Windows Server, Active Directory, group policies, DNS, DHCP.

Cloud infrastructure (AWS, Azure, or other SaaS hosting environments).

Network administration (firewalls, switches, routers, VPNs, wireless).

Backup and disaster recovery platforms (Datto, Veeam, or similar).

Windows, MacOS desktop and mobile device support.

Endpoint management tools (RMM, Intune, or equivalent).

• Experience working in a Consulting or MSP environments strongly preferred.
• Certifications (Microsoft, Google, AWS, Cisco, CompTIA, etc.) are a strong plus.

Work Environment:

• 50% onsite in Dallas, TX with a key client; remaining time remote or at other client sites.
• Operates as the senior technical lead — expected to work independently, proactively, and with accountability.
• Occasional after-hours or on-call support for critical incidents.

Benefits:

• Competitive pay commensurate with experience.
• A collaborative, high-performance work culture that values independence and ownership.
• Exposure to diverse client environments, technologies, and industries.
• Professional development opportunities, including training and certifications.

If you are a seasoned IT professional who thrives in independent, client-facing roles and has the technical depth to lead without supervision, we invite you to apply for the Senior IT Engineer position at Blue INK Security.