Group Sales Manager

Position Overview

The Group Sales Manager will be responsible for driving group bookings, building and maintaining relationships with corporate clients, schools, organizations, and other group customers. This role requires a highly motivated, results-driven individual with exceptional sales skills and an in-depth understanding of group event logistics. The Group Sales Manager will oversee the entire group sales process, from initial inquiries to post-event follow-up, ensuring an outstanding guest experience and maximizing revenue for the resort. The ideal candidate will have a passion for the outdoors, an affinity for skiing, and experience in sales and event management.

Key ResponsibilitiesSales Strategy & Execution

• Develop and implement group sales strategies to attract corporate clients, educational groups, social organizations, and other large bookings to the resort.
• Identify new group sales opportunities, including outbound calls, email outreach, and participation in industry trade shows, conferences, and networking events.
• Meet or exceed established group sales targets and revenue goals.

Client Relationship Management

• Serve as the primary point of contact for all group clients, from initial inquiry through post-event follow-up, ensuring high levels of satisfaction and repeat business.
• Cultivate strong relationships with corporate decision-makers, event planners, travel agents, and local organizations to drive bookings.
• Respond promptly to client requests, provide detailed information, and create tailored proposals and packages that meet group needs.

Event Coordination & Logistics

• Oversee all logistical details for large groups, ensuring smooth execution and memorable guest experiences.
• Monitor group bookings to ensure that all requirements are met, and adjust plans as necessary to accommodate special requests or last-minute changes.

Team Leadership & Collaboration

• Lead and mentor a small team of sales coordinators, providing guidance and support to ensure effective execution of sales and event activities.
• Work closely with the marketing team to develop promotional materials, digital campaigns, and collateral targeting group bookings.
• Collaborate with the guest services, ski school, food and beverage, and lodging departments to ensure seamless coordination for group events.

Sales Reporting & Analysis

• Maintain accurate records of all group inquiries, bookings, and sales performance using CRM systems (e.g., Salesforce, HubSpot).
• Prepare regular sales reports and presentations for the Director of Sales, analyzing trends, revenue, and conversion rates to drive continuous improvement.
• Forecast group booking volumes, identify growth opportunities, and adjust sales strategies to meet changing market conditions.

Qualifications

• Experience: Minimum of [3-5] years in sales, event management, or hospitality, preferably within the ski, resort, or tourism industry. Experience managing group sales or corporate accounts is highly preferred.
• Skills:
• Strong sales and negotiation skills with a proven track record of meeting and exceeding sales goals.
• Exceptional communication and interpersonal skills with the ability to build and maintain relationships with a diverse range of clients.
• Excellent organizational and project management abilities, with the ability to manage multiple priorities and deadlines.
• A passion for skiing and a solid understanding of ski resort operations is a plus
• Attributes:
• Self-motivated, goal-oriented, and results-driven.
• Ability to work independently and as part of a collaborative team.
• Flexible and adaptable, with the ability to problem-solve in high-pressure situations.
• Detail-oriented with a commitment to providing excellent customer service.
• Availability for the 3-month season

Physical Requirements

• Ability to work in a ski resort environment with varying weather conditions.
• Must be able to work weekends, holidays, and during peak season (Winter).
• Ability to occasionally lift and carry up to 25 lbs.

Job Type: Full-time

Pay: From $18.00 per hour

Ability to Commute:

• Canton, MA 02021 (Required)

Ability to Relocate:

• Canton, MA 02021: Relocate before starting work (Required)

Work Location: In person

Salary : $18