Commercial Lines Account Manager

Blue Hen Insurance is an independent insurance agency focused on protecting what matters most to our clients—their businesses, families, assets, and long-term goals.

Based in Middletown, Delaware, we provide customized personal and commercial insurance solutions across multiple states and partner with a broad range of respected insurance carriers. Our approach is built around honest guidance, responsive service, strong carrier relationships, and finding the right coverage for each client's individual needs.

As our commercial insurance business continues to grow, we are looking for an experienced Commercial Lines Account Manager to join our team.

The Role

The Commercial Lines Account Manager will be responsible for servicing and managing a portfolio of commercial insurance clients while working closely with our producers, carrier partners, and other members of the Blue Hen team.

This is a full-time position based in Middletown, DE. The position will initially be on-site during training and onboarding, with the opportunity to transition to a hybrid work schedule once training is successfully completed and the employee demonstrates the ability to independently manage their responsibilities.

The role is ideal for someone who understands commercial insurance, enjoys building client relationships, and can confidently manage the day-to-day needs of a commercial book of business.

Key Responsibilities

• Manage and service an assigned portfolio of commercial lines accounts.
• Serve as a primary point of contact for clients regarding coverage questions, policy changes, certificates, billing issues, claims questions, and general service needs.
• Review policies, endorsements, renewals, and coverage documents for accuracy.
• Coordinate the commercial lines renewal process, including gathering updated exposure information and preparing submissions.
• Work directly with insurance carriers and underwriters to obtain quotes, negotiate terms, resolve underwriting issues, and secure appropriate coverage.
• Prepare and compare proposals, quotes, coverage options, deductibles, limits, and exclusions.
• Process endorsements, certificates of insurance, evidence of property coverage, audits, cancellations, and other policy-related requests.
• Proactively communicate with clients regarding renewals, outstanding information, coverage concerns, and important policy changes.
• Maintain accurate and timely documentation within the agency's management and CRM systems.
• Identify potential coverage gaps and opportunities to improve a client's overall insurance program.
• Identify appropriate cross-selling opportunities and work collaboratively with producers to strengthen client relationships.
• Assist with larger and more complex commercial accounts as the agency continues to grow.
• Maintain strong working relationships with clients, producers, underwriters, carrier representatives, and fellow team members.

Qualifications

Commercial insurance experience is strongly preferred. We are looking for someone who can bring both technical insurance knowledge and excellent client service skills to the position.

The ideal candidate will have:

• Previous commercial lines experience with an independent insurance agency, brokerage, or insurance carrier.
• Working knowledge of commercial insurance products, including Commercial Property, General Liability, Commercial Auto, Workers' Compensation, Umbrella/Excess Liability, and Businessowners Policies.
• An active Property & Casualty insurance license, or the ability to obtain the required license within an agreed-upon timeframe.
• Strong account-management and client-service skills.
• Experience managing renewals and working directly with carrier underwriters.
• Ability to review insurance policies and identify coverage issues, discrepancies, or potential gaps.
• Strong organizational skills with the ability to manage multiple accounts, deadlines, renewals, and service requests simultaneously.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accurate documentation.
• Confidence using agency management systems, CRM platforms, Microsoft Office, and other digital tools.
• Ability to work collaboratively while also taking ownership of assigned accounts and responsibilities.
• Ability to work independently and effectively in a hybrid work environment after completing training.
• A professional, client-focused approach and commitment to confidentiality.

Experience with EZLynx and/or AgencyZoom is a plus, but not required.

Professional insurance designations or continued insurance education, including CIC, CISR, or similar programs, are also a plus.

What We're Looking For

We want someone who views account management as more than simply processing requests. The right person will be proactive, organized, responsive, and willing to take ownership of the client experience. As Blue Hen Insurance continues to grow its commercial lines business, this position will have an important role in helping us maintain the level of service our clients expect while supporting our producers and developing strong relationships with our carrier partners.

• If you are an experienced insurance professional who enjoys working with commercial clients and wants to be part of a growing independent agency, we'd love to hear from you.

Work Location: Middletown, Delaware — On-site during training with hybrid flexibility available after successful completion of training

How to Apply

Please submit your resume and salary requirements to hr@bluehen302.com or apply online at www.BlueHenCareers.com.