Senior Customer & Market Insights Manager

The Senior Customer & Market Insights (CMI) Manager is responsible for generating insights related to U.S. brand performance and evaluating international trends within the molecular imaging portfolio. The position supports activities such as in-line commercial execution and new product launch planning in the U.S., while also monitoring international trends, competitive developments, and emerging market dynamics that may influence strategic decisions in the diagnostic imaging sector.

This is a hybrid role that requires the incumbent to be in the office (located at 197 First Avenue, Needham, MA) three days per week minimum.

Main Responsibilities, Activities, Duties and Tasks

• Lead market research projects with relevant internal stakeholders: Research planning and execution; defining RFP, vendor selection and management and formulate actionable recommendations.
• Monitor market performance by utilizing secondary national data in combination with primary research methods, including ATU and NPS analysis.
• Manages US national and international activities regarding news and competitive intelligence tracking in the news for US and International for Molecular Imaging.
• Maintain the Insights Platform with relevant market tracking insights and international market and competitive intelligence
• Provide support for strategic international projects as needed.
• Champion compliance and quality standards at all times, establishing robust processes to ensure the highest levels of accuracy, reliability, and integrity of insights.
• Stay updated on research methodologies and data sources for molecular imaging
• Other duties as dictated by business needs

Education/Qualifications

• Bachelor’s degree in Business, Life Sciences, Marketing, or related field; MBA or advanced degree preferred
• 5-7 years of professional experience in market research or customer insights ideally within either molecular imaging, life sciences, pharmaceuticals, or biotechnology.
• Exceptional candidates with strong market research experience in other industries will also be considered, particularly those with a demonstrated ability to quickly learn and apply insights in complex, regulated environments.
• Proven ability to conduct and manage comprehensive research projects, from planning through execution and reporting.
• Experience supporting both mature brands and new product launches
• Understanding of U.S. healthcare and access dynamics is preferred; global exposure or experience is a plus.
• Proven ability to manage primary and secondary research, vendors, and internal stakeholders, strong organizational skills, with the ability to manage multiple projects and deadlines.
• Strong communication, data synthesis, and insight storytelling skills

Professional Experience, Knowledge, & Technical Skills

• Strategic mindset, with a focus on delivering results
• Analytical acumen that can translate macro level market insights to financial impact while communicating impact effectively
• Strong collaborative skills, flexibility and experience within fast moving, agile environments
• A natural sense of urgency and “can do” problem-solving perspective
• Excellent oral & written communication skills. Ability to influence and build relationships/earn credibility quickly across broad global constituencies with competing priorities.

Blue Earth Diagnostics offers a highly competitive salary for high-caliber candidates. We also offer a comprehensive benefits package including a complete healthcare plan, 401k with matching, generous paid holidays, and promote work/life harmony.

Salary Range: $115,000.00 To $140,000.00 Annually

Blue Earth Diagnostics is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination on grounds of disability, age, race, color, religion, sex, national origin or any other characteristic protected by law.