What are the responsibilities and job description for the Account Manager position at Blue Dog Merch?
** Please note that we are looking for qualified candidates who currently work or have previously worked in the promotional products industry. **
Join our award-winning, full-service promotional products agency, Blue Dog Merch! Based in Nashville, TN, we’ve been providing best-in-class promotional strategies and custom merchandise since 1998. As a trusted partner for a diverse range of clients, we offer start-to-finish solutions, including custom orders, E-commerce hosting, and in-house production.
Position Overview:
Reporting the VP of Sales and Marketing, the Account Manager provides on-trend, quality promotional merchandise solutions to meet client needs, while delivering excellent client service and managing multiple projects simultaneously.
Key Responsibilities:
Actively participate as a member of the sales team supporting existing house accounts, inbound development leads, and new accounts.
Utilization of a systematic and structured approach to account management and selling that includes the use of CRM technology to manage daily activities and proactive prospecting Increase sales and gross profit of accounts by:
- Building and maintaining positive relationships with clients
- Proactively identifying opportunities for sales
- Being the product and service expert delivering creative product and service solutions
- Presenting cross-sell and up-sell ideas to clients
- Providing best-in-class customer service
Create marketing communications to drive sales within existing and new accounts
Facilitate in-person meetings with clients whenever possible
Active participation in company initiatives and team meetings
Build and maintain vendor relationships by attending presentations to learn about products and understand each vendor’s imprint and production methods as well as pricing structures
Day-to-Day Activities:
Project Management: Oversee project timelines and ensure client needs are met with urgency and care.
Client Communication: Address requests and challenges promptly, providing thoughtful solutions.
Utilize our best-in-class cloud-based CRM platform to:
- Record all prospecting, client communication and in-person meeting
- Fully managing the sales process from prospect inquiry to product suggestion, quoting and order entry
- Communicate with CSR, finance, and other departments throughout the life of an order
- Reporting as required
Work directly with the VP of Sales and the CEO on sales initiatives and directed client engagement as needed
Required Qualifications:
Industry Experience: Minimum of 3 years of promotional products industry sales.
Driven and Team-Oriented: A self-motivated, competitive, and positive team player.
Exceptional Communication Skills: Confident communicator who thrives on customer satisfaction.
Problem-Solving Expertise: Analytical with a strong service focus.
Tech-Savvy: Proficient in Microsoft Office Suite and LinkedIn.
Why Join Blue Dog Merch?
Partnered with Facilis Group: Enjoy preferred pricing, training, and a leading account management ERP software (Syncore).
Comprehensive Benefits: Including PTO, paid holidays, company paid virtual healthcare and short-term disability, as well as optional traditional medical plans, and company-matched 401(k).
Growth Opportunities: Join a values-driven company with room for personal and professional advancement.
We are interested in candidates who reside in Nashville, TN!
Explore more about us at www.bluedogmerch.com.
Apply directly to jobs@bluedogmerch.com