Mail and Document Management Operations Support

Our Mail and Document Management Operations Support team plays a meaningful role at Blue Cross of Idaho, processing incoming and/or fulfillment of outgoing mail, scanning correspondence, performing quality review, and maintaining print and material inventory.

This is an onsite position located at our Meridian Idaho campus. Experience in large enterprise-level mail service, clerical office and/or administrative experience is strongly preferred.

Your Day May Look Like

• Opens, sorts, scans, and delivers incoming and inter-office mail.
• Receives, prepares, and fulfills outbound mail jobs.
• Operates mail service equipment and provides first level troubleshooting with equipment malfunctions.
• Triages documents.
• Records production metrics and project reporting.
• Assists with resolving issues.
• Participates in special projects and cross-trains as needed.
• Upon training, identifies appropriate lines of business to complete for sorting and scanning projects.
• Manages, coordinates and monitors projects, as needed.
• Liaison between business partners and vendors, as necessary.
• Analyzes invoices, verifies receipt of goods, and processes payments, as required.
• Provides analytical support with department metrics and reporting.
• Assists in the creation and updating of procedures and service level agreements related to all aspects of the department.
• Assists leadership with apparel, on-line store, and promotional items.
  
  

As of the date of this posting, a good faith estimate of the current hourly pay range is $16.68 to $23.34. The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.

We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.

We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.