Consumer Engagement Specialist

Schedule: Hybrid

Compensation: $56,100- $84,000

Jump into the new world of health insurance:

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), our business is healthcare. But our focus is on improving lives. Be part of a team that is large enough to make a difference but small enough to be innovative. Work in a rapidly changing field. Take a chance to be creative. Move outside the status quo. Shape new ideas with the power of a national brand behind you.

Join others who know diversity is strength:

We appreciate and celebrate everything that makes us unique: age, national origin, citizenship status, perspectives, experiences, physical or mental disability, military status, race, ethnicity, religion, gender, sexual orientation, gender identity and/or expression. Our diversity strengthens us as an organization and helps us better serve an increasingly diverse Rhode Island population.

Why this job matters:

Engage in efforts to increase community involvement and visibility with members and embed a streamlined customer experience within the organization. Provide member education related to segment-specific programs and products. Collaborate with division management to drive strategy and end-to-end management of customer experience delivered across all customer touch points.

What you will do:

• Support efforts to increase community visibility and involvement with members enrolled in segment-specific programs. Partner with community organizations (e.g. RI Department of Elderly Affairs, Senior Centers, etc…), government agencies, and local businesses to coordinate community outreach and educational events. 
• Facilitate and conduct educational seminars and participate in community development activities to promote segment-specific markets throughout the state.
• Assess end-to-end business policies, processes, and practices which currently stand in the way of delivering customer experience strategy. Provide consultative support to internal business owners to design, streamline, and manage the customer experience.
• Partner with internal stakeholders to develop and monitor experience improvement plans across major touch points, develop key performance indicators to track and monitor progress.
• Monitor and track experiences for members in segment programs across multiple channels and marketing campaigns; collaborate with internal business areas to ensure consistency of communication initiatives and outreaches to targeted populations.
• Manage department projects and initiatives.
• Seek out and identify local marketing events and sales opportunities (i.e. health and wellness fairs, educational seminars, web tutorials etc.)
• Perform other duties as assigned.

What you need to succeed:

• Three to five years of experience in marketing, communications, or related field
• Strategic and critical thinking skills
• Strong analytical skills
• Strong business acumen and political savvy
• Strong negotiation skills
• Strong written and verbal communication skills
• Strong problem-solving skills
• Ability to work effectively with a wide variety of people in individual and group settings
• Strong organizing skills, with the ability to prioritize and respond to shifting deadlines
• Strong time management skills
• Ability to manage diverse and deadline-oriented workflow

Extras:

• Experience building relationships with business and community leaders
• Knowledge of Medicare and Medicaid programs
• Knowledge of BCBSRI business activities or previous healthcare industry experience
• Active Producer’s License for health insurance
• Bi-Lingual Spanish / Portuguese

Location:

BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia