What are the responsibilities and job description for the Associate Director, Specialty Benefits position at Blue Cross Blue Shield of Massachusetts?
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The Associate Director of Specialty Benefits; Sales and Account Management is a leadership role managing a team of new sales and account management associates. This individual is responsible for creating strategies that will help drive new sales and achieve retention results, while fostering and maintaining strong, long-lasting broker and client relationships. This individual will lead a team of sales and account management professionals, develop and execute strategic sales plans, and ensure the delivery of exceptional customer service. The ideal candidate will be a motivational leader with a proven track record in both sales and account management, capable of guiding a team to achieve and exceed targets.
This position is eligible for the Flex persona. This is a hybrid position, based out of our Hingham office. Associates who live within 50 miles of the office are expected to work in-person 2 days a week.
Key Responsibilities
Team Leadership & Development
High school degree or equivalent required unless otherwise noted above
Location
Hingham
Time Type
Full time
Salary Range: $144,270.00 - $176,330.00
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.
The Associate Director of Specialty Benefits; Sales and Account Management is a leadership role managing a team of new sales and account management associates. This individual is responsible for creating strategies that will help drive new sales and achieve retention results, while fostering and maintaining strong, long-lasting broker and client relationships. This individual will lead a team of sales and account management professionals, develop and execute strategic sales plans, and ensure the delivery of exceptional customer service. The ideal candidate will be a motivational leader with a proven track record in both sales and account management, capable of guiding a team to achieve and exceed targets.
This position is eligible for the Flex persona. This is a hybrid position, based out of our Hingham office. Associates who live within 50 miles of the office are expected to work in-person 2 days a week.
Key Responsibilities
Team Leadership & Development
- Lead, mentor, and motivate a team of sales representatives and account executives. Set clear sales goals and performance expectations for the team. Recruit, train, and advise the sales team to ensure they meet revenue objectives.
- Develop and implement strategic sales plans to expand the customer base and achieve company objectives.
- Identify and pursue new business opportunities, including upselling and cross-selling to existing clients.
- Serve as the escalated point of contact for brokers, building and strengthening long-term partnerships. Support team with addressing broker and customer needs and concerns effectively to ensure high levels of client satisfaction and retention.
- Analyze sales performance data to inform forecasts and strategic decisions.
- Develop a deep understanding of the company's products and services to effectively communicate value to clients.
- Research consumer needs and market trends to identify how the company’s solutions can address them.
- Eight or more years of experience in employee benefits sales management or a senior account management role. Specifically Ancillary Lines (Life, disability, voluntary, etc)
- Proven success in the entire sales process, from lead generation to closing deals.
- Excellent communication, interpersonal, and organizational skills.
- Strong leadership and team management abilities.
- Proficiency with CRM software (e.g., Salesforce) and other sales productivity tools.
- Strong understanding of Microsoft software (Outlook, Excel, Powerpoint, Word)
- A bachelor's degree in business, marketing, or a related field is often preferred.
High school degree or equivalent required unless otherwise noted above
Location
Hingham
Time Type
Full time
Salary Range: $144,270.00 - $176,330.00
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.
Salary : $144,270 - $176,330