What are the responsibilities and job description for the Operations Planning Specialist position at Blue Cross Blue Shield of IL, MT, NM, OK & TX?
BASIC FUNCTION:
Located in Amarillo, TX or Belleville, Illinois, this position is responsible for developing accurate claim volumes and staffing forecasts; monitoring aged inventory levels and productivity across multiple sites and system platforms; optimizing the use of resources by utilizing appropriate tools to provide effective inventory management; coordinating projects of technological advancements relating to process; assisting in monitoring Customer Advocate inquiry volumes/patterns across multiple sites and system platforms; and optimizing use of resources.
JOB REQUIREMENTS:
High School diploma or GED. 1 year of college and 2 years of experience in a claims or customer service position OR 3 years experience in a claims or customer service position. 1 year experience in analyzing inventory data and making recommendations on staffing and first contact resolution. Knowledge of inventory management tools. Interpersonal and organizational skills. Analytical and problem solving skills. Clear and concise written and verbal communication skills. PC proficiency to include Word, Excel, Power Point and Lotus Notes.
PREFERRED JOB REQUIREMENTS:
1 year experience analyzing inquiry and/or claim inventory data, and making recommendations on staffing and first contact resolution. Experience in supporting report writing, and analysis activities. Ability to travel
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Requirements:
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants.
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