Customer Service Representative, Blue Cross Animal Clinic

Join a Veterinary Team That Goes Beyond the Basics

Let’s be honest, most job ads promise the same things: competitive pay, a positive work environment, and benefits. We believe that’s the bare minimum in veterinary medicine. Our mission and values set the bar higher and we deliver on it.

We’re a locally owned clinic, led by a single owner who was born and raised in New Mexico and works on the clinic floor every day. We are not corporate-owned, and it shows. The majority of our profits are reinvested directly into our hospital, upgrading equipment, supporting continuing education, and offering meaningful benefits that help us attract and retain exceptional veterinarians, technicians, and customer service professionals.

Job Overview
We are seeking a dedicated and dynamic Customer Service Representative to join our team at the Blue Cross Animal Clinic. The ideal candidate will possess excellent communication skills, a passion for animal care, and a commitment to providing outstanding client support. In this role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and compassion. Your ability to handle inquiries efficiently and maintain detailed records will contribute significantly to our clinic’s reputation for exceptional service.

Duties

• Respond promptly and courteously to client inquiries via phone, email, and in person, providing accurate information about services, appointments, and policies.
• Manage appointment scheduling and coordinate with veterinary staff to ensure smooth daily operations.
• Assist clients with data entry tasks, including updating patient records and processing payments accurately using Microsoft Office tools and clinic management software.
• Handle cash transactions and perform cash handling duties with integrity and attention to detail.
• Maintain professional phone etiquette and effective communication skills to foster positive relationships with clients.
• Support outbound calling efforts for appointment reminders, follow-ups, or promotional campaigns to enhance client engagement.
• Collaborate with team members to resolve client concerns efficiently while maintaining a friendly and professional demeanor.

Experience

• Previous experience in a call center or customer support environment is highly desirable, particularly within a veterinary or healthcare setting.
• Demonstrated ability in sales or client services roles, showcasing strong persuasion and relationship-building skills.
• Proficiency in Microsoft Office applications such as Word and Excel, along with basic computer skills for data entry and record management.
• Experience with call center operations, including outbound calling and managing high volumes of inquiries, is preferred.
• Strong analysis skills to identify client needs and provide appropriate solutions promptly.
• Bilingual or multilingual capabilities are advantageous for serving a diverse clientele effectively.
• Familiarity with customer service best practices, including phone etiquette, active listening, and problem-solving techniques. Join our team at the Blue Cross Animal Clinic where your dedication to exceptional customer service will make a meaningful difference in the lives of pets and their owners!

What We Offer

• Competitive pay (experienced Customer Service Representatives start at $16-$18/hour)
• Consistent schedule: 4 day work week with 1 week day off (day to be determined upon hire)
• 7:20am – ~5:30pm
• Health, Vision and Dental insurance
• Closed on major holidays with paid holidays
• Paid CE opportunities for all staff
• Matching 401(k) retirement plan
• 6 weeks paid maternity leave after one year of service
• Employee discount
• Paid time off
• Parental leave

We work hard and we truly value time off. Our team enjoys everything Albuquerque has to offer, from Isotopes baseball games. Pope Joy events, United soccer matches to local events that welcome partners and families. We believe strong teams are built both inside and outside the clinic.

Why You’ll Love It Here

We are intentional about creating a workplace where people feel supported, challenged, and fulfilled long-term. If you’re looking for more than “just a job” and want to grow with a practice that invests in its people, we would love to meet you.

Come see what sets us apart and meet the team that makes it happen.

Job Type: Full-time

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $16 - $18