HVAC Operations Manager - NY

Job Title: HVAC Operations ManagerLocation: Thornwood, NYCompensation: Performance based - Salary bump upon meeting achievable goals. Annual potential: up to $150,000Employment Type: Full-TimeAbout the RoleWe are seeking an experienced and results-driven HVAC Operations Manager to lead our service operations in Thornwood, NY. This is a key leadership position responsible for overseeing day-to-day HVAC field operations, managing service and install teams, and ensuring exceptional customer satisfaction, profitability, and operational efficiency.As the HVAC Operations Manager, you will play a pivotal role in guiding our team, streamlining processes, and driving performance standards across service, maintenance, and installation departments.Key ResponsibilitiesLead and manage HVAC service and installation departments, including technicians, installers, and dispatch staffOversee scheduling, job planning, and daily operations to ensure timely and quality service deliveryHire, train, mentor, and evaluate team members to maintain high performance and productivityMonitor KPIs and financial performance, drive profitability and process improvementsEnsure compliance with all safety, licensing, and regulatory requirementsHandle escalated customer issues and maintain strong client relationshipsCollaborate with sales, dispatch, and administrative staff to ensure smooth workflowDevelop and implement SOPs to improve efficiency and service qualityMaintain inventory oversight, fleet management, and tool controlStay up to date with industry trends, equipment, codes, and technologyQualificationsMinimum 57 years of progressive experience in HVAC operations, service, or managementProven leadership skills and experience managing HVAC field teamsStrong knowledge of residential and light commercial HVAC systems, codes, and best practicesAbility to interpret financial reports, manage budgets, and drive KPIsExcellent communication, customer service, and organizational skillsProficient in ServiceTitan and using the iPad ServiceTitan appValid drivers license and clean driving recordHVAC certifications and licenses are a plusWhat We OfferCompetitive annual salary of Performance-based incentives and bonus opportunitiesHealth plan is United Health Care - Oxford; Company pays 70% towards employee planPaid time off, holidays, 401K, and sick leaveCareer advancement opportunities in a growing companyReady to lead a high-performing HVAC team and make a lasting impact in Thornwood?Apply today and take the next step in your leadership career with a company that values growth, professionalism, and excellence.

Salary : $85,000 - $150,000