LMS Manager - Remote

• Assists in the maintenance of e-learning content, creates user tests, uploads all relevant training material in learning management systems, and extracts relevant reports to track the progress of learning content including delivery of selected courses.
• Performs general program support in a proactive manner to ensure successful learning events, including acting as a point of contact for project related LMS questions for any stakeholders.
• Identifies and communicates opportunities for content quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Publishes and archives online or blended learning solutions, assigns training curricula and adds and deletes resources.
• Works with Director of Education and Program Chair(s) to manage the course asset library, classroom functionality & design, meets with vendors for ongoing functionality of various classroom platforms, and provides support and guidance for other areas within the LMS as needed.
• Under the direction of the Director of Education, populates course information and assigns learners.
• Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports if needed.
• Builds online assessments and evaluations in LMS for courses.
• Onboarding Specialist:  Increases start volume, show rates, and first term student retention with applicable activities.
• Academic Support Services:  Fosters the development of self-direction, motivation and responsible decision-making of the students/staff and encourages the successful completion of degree requirements and timely graduation.
• Daily high level of problem solving for students, staff, and online training/learning equipment.

• Prepares reports and analyzes LMS data, including usage reports, survey data, and assessments and provide data to Director of Education and Director of Online Operations for evaluation
• Solicits feedback from staff and Instructors to improve customer service.
• Trains faculty and staff on how to use the LMS system to support registration and course set up as needed
• Ensures quality assurance functionality of courses and serves as a point of contact within the Hybrid Learning and Canvas Platforms to assist faculty, staff and students with technical issues.

• Respond to outlook email trouble shooting enquires from staff and students
• Respond to Canvas email trouble shooting enquires from staff and students
• Class building & troubleshooting for new terms
• New instructor training, new student training, staff training on new technologies
• Create new students Microsoft Office accounts, new student Canvas accounts, and new student LRC login credentials
• Provide one-on-one training services to various students on a daily basis
• Maintain logs of all LRC requests for ACCSC documentation
• Update course assignments, quizzes, and other learning elements as needed
• Place new students into Orientation and their first classes of their programs
• Maintain, distribute, and utilize hybrid grids for new hybrid student placement to online LMS
• Follow up on requests to drop or deactivate current students as needed.
• Host and lead multiple presentations for new students during Orientation
• Work on ongoing special projects (current projects include: upgrading LMS features, creating more LRC assignments, suspending all non-active current students for managing LMS level of use parameters, removing redundant and non-essential accounts from LMS)
• Attend and provide support for online team meetings
• Proctor Wonderlic & SmarterMeasure assessments for admissions department
• Serve as Creative/knowledge hub for other campus special projects
• Evaluate analyzes, tests, and implements emerging technologies for LMS, instructor training, LRC, academics, etc.
• Serve as curriculum designer/advisor for individual classes

• A minimum of 3 years' experience as a LMS administrator; knowledge of Canvas a plus.
• Technical skills including troubleshooting, and understanding of directory, file structures, and systems.
• The ability to do course design and development.
• The ability to troubleshoot and resolve technical issues.
• The ability to collaborate with others at all levels of the organization as well as vendors.
• Customer service skills and a responsive attitude.
• Strong oral and written communication skills; ability to communicate complex technical concepts in layman's terms. 

COMPANY OVERVIEW

Education Management, Inc. (dba Blue Cliff College) is committed to preparing students to function proficiently in a competitive society in the career of their choice and to create within them an awareness of professional and social responsibility, along with an appreciation of principles of ethical conduct. Blue Cliff College employs a diverse team of individuals dedicated to inspiring students to strive for excellence and to achieve maximum personal potential. We offer an excellent salary and benefits package, as well as a business casual work environment and flexible work schedule because we understand your personal life is as important as your professional life. If you’re dedicated and ready to work for an organization that cares about you, please apply online.

BENEFIT PROGRAM

Featured benefits for full-time team members include:

• Health, dental, and vision insurance
• Life and disability insurance
• Critical illness, accident, and hospital indemnity insurance
• Pet insurance and pet discount program
• 401(k) plan
• Paid time off

Equal Opportunity Employment
Blue Cliff College and Current HR ("organizations") provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.