What are the responsibilities and job description for the Regional Account Manager position at Blue Chip Facility Services?
Company Description
Blue Chip Facility Services, located in Wilmington, North Carolina since 1976, specializes in comprehensive building maintenance and operational services for various industries, including industrial facilities, healthcare, commercial and retail businesses, and educational institutions. The company offers a wide range of cost-effective services, such as janitorial, landscaping, security, light maintenance, and mechanical trades, all under a single contract with one point of contact. Known for its commitment to knowledge, integrity, and professionalism, Blue Chip Facility Services has built long-term relationships within the industry. Their focus on customer service and customized solutions ensures they deliver high-quality services tailored to clients' unique needs.
Role Description
This is a full-time on-site role for a Regional Account Manager, based in eastern NC. The Regional Account Manager will oversee client accounts, ensure the delivery of excellent service, and foster strong relationships with both new and existing customers. Responsibilities include managing client accounts, coordinating service teams, resolving customer issues, and creating strategic plans to meet client needs. The role also involves monitoring service quality, identifying opportunities for improvement, and facilitating communication between clients and internal teams.
Qualifications
Blue Chip Facility Services, located in Wilmington, North Carolina since 1976, specializes in comprehensive building maintenance and operational services for various industries, including industrial facilities, healthcare, commercial and retail businesses, and educational institutions. The company offers a wide range of cost-effective services, such as janitorial, landscaping, security, light maintenance, and mechanical trades, all under a single contract with one point of contact. Known for its commitment to knowledge, integrity, and professionalism, Blue Chip Facility Services has built long-term relationships within the industry. Their focus on customer service and customized solutions ensures they deliver high-quality services tailored to clients' unique needs.
Role Description
This is a full-time on-site role for a Regional Account Manager, based in eastern NC. The Regional Account Manager will oversee client accounts, ensure the delivery of excellent service, and foster strong relationships with both new and existing customers. Responsibilities include managing client accounts, coordinating service teams, resolving customer issues, and creating strategic plans to meet client needs. The role also involves monitoring service quality, identifying opportunities for improvement, and facilitating communication between clients and internal teams.
Qualifications
- Strong account management and client relationship-building skills
- Proficiency in coordinating service operations and resolving customer issues
- Strong organizational, time management, and problem-solving skills
- Effective communication and interpersonal skills for engaging with clients and teams
- Knowledge of the building maintenance industry is a plus
- Leadership skills with the ability to oversee service teams and implement strategic plans
- Proficiency in computer programs such as Microsoft Office Suite
- Experience in customer service, sales, or business development is preferred
- Bachelor's degree in Business Administration, Management, or a related field is an advantage