IT, Process Manager, Operations

About Blue Bird Corporation

Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird’s complete product and service portfolio, visit www.blue-bird.com.

Job Summary

The IT Process Manager, Operations serves as the strategic architect and technical lead for production operations business processes and system lifecycles. This role is responsible for the end-to-end health, optimization, and evolution of all systems supporting the Blue Bird production model and its integrated ecosystem.

Acting as a high-level individual contributor, you will bridge the gap between operations strategy and technical execution. You will proactively audit operational procedures, design scalable "best practice" workflows, and lead complex technical projects to ensure data integrity and system efficiency across all production functions.

This position will also serve as a technical point of contact for assigned functional areas (Materials, IT, Engineering, Production, etc.) and assist subject matter experts with ensuring data integrity, testing of system changes, and report writing. The role also supports system upgrades, patches, testing and other technical projects as assigned.

Essential Duties And Responsibilities

• Process Architecture & Optimization: Drive strategic design and continuous improvement of operational business processes. Identify inefficiencies and implement industry-standard "best practice" workflows to enable efficient operations.
• Strategic Projects Leadership: Lead large-scale production initiatives and technical implementations. Manage stakeholder expectations, coordinate with third-party vendors, and serve as the primary IT liaison for cross-functional projects.
• Production Support: Provide support for production and related departments, including researching and resolving operational problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
• System Maintenance: Assist in the review, testing and implementation of application upgrades or patches as well as evaluating and selecting new applications able to provide a competitive advantage. Collaborate with functional and technical staff to coordinate application of upgrade or fix. Document process and results.
• Administration/Reports/Queries: Handle basic operational configuration and administrative functions as well as write, maintain and support a variety of reports or queries using appropriate reporting tools. Assist in development of standard reports for ongoing customer needs. Help maintain data integrity in systems by running queries and analyzing data.
• Training: Develop user procedures, guidelines and documentation. Train clients on new processes/functionality.
• Individual Development: Maintain awareness of current trends in operations with a focus on product and service development, delivery and support, and applying key technologies. Examine trends in information systems training, materials and techniques. Through classes, reading, CBTs or other mechanisms, continuously increase both operational knowledge and application/tools knowledge.
  
  

Knowledge, Skills And Abilities For Success

• Experience in leading business systems and process changes in manufacturing applications.
• Understanding of PLC, Control Systems, Robotics and machine interfaces.
• Strong understanding of manufacturing applications that include ERP, Time Tracking, QMS, Resource Management, Project and Portfolio Management.
• Strong understanding of integration touch points between ERP and MES
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong experience with enterprise manufacturing systems.
• Knowledge of integration and requirements for efficient and effective integrations.
• Good understanding of standard business practices related to production; ability to quickly grasp complex business processes
• Strong data management abilities
• A documented history of driving projects to completion successfully
• Possesses current technical knowledge and skills relative to business requirements and state of the art information technologies.
• Experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling.
• Experience in the design, development, and implementation of software and hardware solutions, applications, or products.
• Experience interviewing end-users for insight on functionality, interface, problems, and/or usability issues.
• Demonstrated ability to produce clear, concise, and accurate documentation detailing business processes and requirements.
• Ability to create systematic and manual operations procedures in both technical and user-friendly language.
• Must be able to handle and deliver multiple projects and solutions under pressure.
• Strong IT general knowledge.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Ability to conduct and direct research into IT issues and products as required.
• Ability to present ideas in a business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Extensive experience working in a team-oriented, collaborative environment
• Experience with Dassault Systèmes 3DX Platform, Catia, Delmia & Enovia a plus.
• Experience with Lean Manufacturing and Value Stream Mapping.
  
  

Basic Education And Experience Required

• A bachelor's degree in computer science, information systems, manufacturing engineering, or similar.
• 5 years of experience in Business Analysis or Systems Management, specifically within manufacturing operations environments
• All candidates must be a U.S. citizen or permanent resident
  
  

WE VALUE

• Ability to anticipate and understand customer needs and provide guidance
• Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
• Strong project management skills. Exposure to difficult or complex projects a plus.
• Ability to influence stakeholders
• Effective communication and ability to communicate complex details in a clear manner.
• Flexible workspaces and work hours help you unleash the best you.
• Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
  
  

INCLUDES

• Continued Professional Development
• Benefits including medical, dental and vision insurance, 14 paid holidays, vacation time and 401k matching
  
  

WORK CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• On-call availability.
• Wearing of PPE where required
• Occasional periods of standing or walking in close proximity to machinery and moderate to loud noise
• Frequent computer and telephone use
• Frequent communication with people throughout the day
• The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  
  

Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.

All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.