Social Media Manager

We’re seeking an entry-level Social Media Manager to join our growing, entrepreneurial-minded team. As our SMM at Blue Bear, your proactive style and love for social media will help turn our clients’ customers into raving brand advocates.

Equal-parts writer and social tactician, you'll publish on-brand content while managing your clients’ community by quickly and creatively responding to real-time opportunities. From developing witty and unique ways to surprise and delight, to engaging with loyalists and growing digital communities, you’ll play a pivotal role in how each clients’ unique social persona comes to life. To you, being a social media manager goes above and beyond responding to incoming interactions—it’s a way to build relationships and trust.

As an individual, multi-tasking is your jam, and you get energy from the always-on, fast-paced nature of social. While you’re a little obsessed with spelling and grammar, you know when it’s ok to bend the rules.

Since this is a dynamic role, you’ll have the ability to choose your own career track, with opportunities to advance toward positions in either our Creative, Account Service, or Strategy departments.

WHAT YOU’LL DO

As the Social Media Manager at Blue Bear, you'll be responsible for maintaining the voice and spirit of the brands in your care, while facilitating the posting of content in the process. You'll work alongside our team to ensure overall processes are smooth, contribute to weekly and monthly reporting, and collaborate with creative teams to ensure that ideas are social-first.

RESPONSIBILITIES 

• Manage your clients’ social communities by responding to fan messages, posts, and comments in each brands’ specific voice, and doing so in a timely and engaging manner to nurture online communities
• Monitor your brands’ digital communities and uncover insights
• Schedule, publish, & maintain our client’s daily social media posts
• Contribute to weekly and monthly reporting to track community management efforts against overarching brand goals
• Monitor competitive industry activities via social listening platforms and surfacing relevant insights and opportunities
• Coordinate with our Senior Copywriter to develop communication and crisis management strategies
• Work closely with the Guest Relations departments to develop frameworks for guest complaints and inquiries
• Build and strengthen clients’ influencer networks and look for new influencers to engage and partner with
• Seek out and implement new tactics for developing digital communities
• Stay up-to-date with social media and digital technology trends
• Send “surprise & delights” to strengthen relationships with passionate fans
• Perform keyword searches, hashtag, & listening analyses to look for new opportunities to engage with online communities and discover new ways in
• Own and manage our internal social media presence, including, but not limited to making TikToks, photographing team events, and contributing to company blogs

REQUIREMENTS

• Excellent understanding of social media platforms, including their respective strengths, nuances, success metrics, and relevant demographics
• Top-notch writing and customer service skills: you can communicate concisely yet warmly over various platforms
• Previous experience in social media management is a plus
• Proven success working in fast-paced, super-collaborative team environments
• Independent yet communicative and team-oriented
• Equal parts confidence, humility, and desire to learn
• A friendly, smart, objectively awesome human
• Must be willing to check social media platforms over the weekends and respond to emergency situations when/if needed
• Strong relationship-building skills
• Highly detail-oriented and organized
• Critical-thinker and problem-solver
• Experience with Falcon, Sprout, and/or Sprinklr is a plus, but not required