RMA & Quality Support Coordinator

Bluberi Values

• We Are the New School
• Clarity and Transparency
• Find It, Fix It, Own It
• Standard Operating Success
• Easiest Company to do Business With
• It’s A Team Sport
• Celebrate Wins, But Never Be Satisfied
  
  

About The Company

Headquartered in Las Vegas and backed by more than 25 years of industry experience, Bluberi is an inventive company that is dedicated to developing and delivering the highest quality casino gaming experience to players and operators. Our team is comprised of seasoned, multi-talented innovators who are focused on bringing gaming to life with entertaining games and high-performing cabinets. We are the risk-taking spirit of gambling, and we add imagination and innovation to everything we create.

About The Team

Stepping into the Quality Team means ensuring products meet certain quality standards. To ensure the QC team consistently meets company standards and objectives, we believe in setting clear expectations from the start and that regular communication is key to reaching these goals. We are one, WE ARE BLUBERI!

Position Summary

We are seeking a reliable and detail-oriented RMA Returns Associate to join our Quality Department. This role is hands-on and involves both physical movement and basic computer tasks. The ideal candidate will be comfortable working in a warehouse or production-like environment and capable of accurately entering product data into Excel, labeling returned items, and preparing them for storage or shipment.

Key Responsibilities

• Receive and process RMAs from field service and other external sources
• Receive rejected or nonconforming product from the Production department
• Catalog returned items accurately in the system, including part numbers, serial numbers, and failure details
• Verify warranty status with suppliers and document findings
• Transfer out-of-warranty items from RMA status to the appropriate department for repair or rework
• Label, package, and prepare returned materials for shipment
• Request and process Transfer Orders (TOs) and supplier RMA paperwork
• Coordinate shipments to suppliers and internal departments in compliance with company procedures
• Collect and provide failure data to support supplier report cards and performance analysis
• Maintain accurate records and ensure traceability throughout the return process
• Communicate effectively with internal teams and suppliers regarding return status and findings
• Serves as a backup Quality Inspector during high-volume periods to support production flow and maintain quality standards.
• Assists with refurbishment activities as needed to support operational and production requirements.
  
  

Qualifications

• Microsoft Word and Excel
• Ability to work independently
• Must be able to work in-person Mon-Fri 7 AM to 3:30 PM
• Some weekends and overtime may be required
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with ERP or inventory management systems preferred
• Strong written and verbal communication skills
• High school diploma or equivalent required; associate degree or relevant technical training preferred
• Familiarity with RMA processes, warranty evaluation, and supplier coordination preferred
  
  

Work Environment

WAREHOUSE: Job requires sitting and walking in the warehouse. Must be able to navigate warehouse environment safely.

Physical Demands

• Lifting and Carrying: Returns processing requires the ability to lift and carry heavy equipment, such as slot machines or replacement parts, which may weigh up to 50 pounds.
• Standing and Walking: The job often involves lengthy periods of standing and walking.
• Bending and Kneeling: Team members may need to bend down or kneel to access and repair components located at the base of the slot machines.
• Communication Skills: Clear verbal communication skills are necessary for documenting repairs, interacting with customers or casino staff, and providing instructions or reports.