What are the responsibilities and job description for the Customer Service Specialist position at Blu Dot?
TITLE: Customer Service Specialist
REPORTS TO: Customer Service Manager
JOB CLASSIFICATION: Salary/Non-Exempt
ABOUT US: Blu Dot (www.bludot.com), an award-winning designer and maker of modern home furnishings, is currently searching for a Customer Service Specialist to join our dynamic and values-driven company.
Company Purpose
Inspire a more creative way of living through good design that's good to everyone.
Core Values
- Good design is good. Good design should be reflected in everything we do.
- Keep it simple. Strive for economy in all that you do.
- Everyone is invited to our party. Treat every individual with respect & dignity.
- Our glass is half full. Focus on the positive.
- Be humble. We take nothing for granted.
- Turn it up to 11. Determine what is expected and do a little more.
- Stay curious. Try, learn, improve, repeat.
ABOUT THE ROLE: Start your career at Blu Dot in this role within our Direct Customer Service team, where you will develop and put into use an expert understanding of Blu Dot designs, company policies, and processes to provide customers with exceptional support.
WHO YOU ARE:
- You are passionate about cultivating a diverse and inclusive culture
- A relationship builder. You strive to foster meaningful professional connections
- You use excellent listening and communication skills to work with customers and colleagues alike, to find resolutions and improve the customer experience.
- You understand the importance of the role's accountabilities and responsibilities. You have a high attention to detail and take pride in doing things right
- You are self-driven with a strong work ethic and work well with minimum supervision.
- Holistic thinker. Multi-tasker. Team player.
- Empathetic to the max.
- Curious to learn new products and systems.
WHAT YOU WILL DO:
- Collaborate within the Customer Service team and across company departments to improve the customer experience at every touchpoint.
- Deliver exceptional customer support via phone and email, providing timely, accurate, and professional assistance.
- Guide customers through every stage of the Blu Dot customer journey – from product inquiry and order placement to post-purchase support including delivery, returns and service needs.
- Partner with Product, Ecommerce, Logistics, Retail, and Accounting teams in cross-functional operations, developing an understanding of processes and procedures across different teams.
- Aggregate information from several evolving business systems and software, including Help Scout, Shopify, Great Plains, Microsoft Office, Monday.com, as well as our logistics partner sites and the Blu Dot website.
- Work closely with fellow specialists in Customer Service to build knowledge, and solve unique situations as a group. Demonstrate expertise on all products and policies.
- Monitor product inventory, stock availability and ETAs, proactively communicating updates to customers as needed.
- Communicate with our logistics partners to facilitate delivery appointments, returns, and exchanges.
- Take ownership of additional projects and responsibilities as the roles evolves and business needs change.
IDEAL EXPERIENCE/QUALIFICATIONS*:
- Skilled communication via phone and email.
- 2 years customer service experience.
- Position is based out of Minneapolis, MN headquarters with a flexible working environment/schedule (no full-time remote work available)
*Everyone's welcome to our party! Blu Dot always welcomes candidates with unique and diverse backgrounds. Blu Dot is a member of E-Verify. Applicants must be currently authorized to work in the United States.