Inside Sales Support Specialist I

Company Summary

BioLab Holdings, Inc. and its affiliates companies (“the Company”) is a biotechnology company committed to raising the standard of caring by developing, manufacturing, and commercializing breakthrough products with patient care in mind. At the heart of our work is a mission to optimize the standard of wound care through innovations grounded in science, compassion, and collaboration. We support healthcare distributors, providers, and patients worldwide who share our same initiatives to deliver clinical performance and real-world impact.

Position Summary

The Inside Sales Support Specialist I provides foundational administrative, customer service, and front-office support to the sales organization by executing established processes related to order entry, reporting, customer communication, and office operations. This role focuses on accuracy, responsiveness, and adherence to defined procedures while supporting the efficient flow of sales and front-office operations. The Specialist I works under close guidance and does not exercise independent decision-making authority.

Essential Functions

Sales & Administrative Support

• Accurately process and enter customer and distributor orders in accordance with established procedures.

• Respond to routine customer inquiries related to order status, product availability, and basic account information.

• Maintain accurate and up-to-date customer and order records within CRM and order management systems.

• Generate standard daily and monthly sales and activity reports as directed.

• Assist with inventory overage tracking and report discrepancies to leadership.

• Coordinate with internal teams to support timely order fulfillment.

• Document customer interactions and transactions according to defined standards.

• Assist with special projects and administrative tasks as assigned.

Front Desk & Office Support

• Staff the front desk as assigned, serving as the first point of contact for visitors and callers.

• Greet and direct guests in a professional and courteous manner.

• Answer and route incoming phone calls to appropriate departments.

• Receive, log, and distribute incoming packages and deliveries.

• Restock office or departmental items received and notify appropriate teams of deliveries.

• Maintain a clean, organized, and professional front desk and reception area.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or

qualifiations associated with the job. Other duties may be assigned.

Minimum Qualifications

Education

High school diploma or GED required; associate or bachelor's degree preferred.

Experience

1–2 years of experience in customer service, reception, order processing, or administrative support.

Certifications

None required for this position.

Knowledge, Skills, and Abilities

• Strong attention to detail and accuracy.

• Basic proficiency in Microsoft Office and email communication.

• Ability to follow established procedures and work effectively in a team environment.

• Professional communication skills and a customer-focused mindset.

Physical Requirements

• Prolonged periods of sitting or standing at a front desk or workstation.

• Frequent use of hands and fingers to operate computers, phones, and office equipment.

• Ability to communicate effectively verbally and in writing, both in person and by phone.

• Ability to receive, lift, and carry incoming packages and deliveries up to 15 pounds.

• Ability to view computer monitors and detailed reports for extended periods.

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Work Environment

Employees in this role may be exposed to a variety of environmental, activity-related, and ergonomic hazards throughout the workday. Environmental risks include potential spills, weather-related conditions, inadequate ventilation, exposure to extreme heat or cold, poor housekeeping, chemical exposure, and slip, trip, and fall hazards. Activity-related hazards may involve working around burn or heat sources, compressed gases, electrical cords and tools, energized equipment, and possible exposure to contagious diseases or other unforeseen risks. Ergonomic hazards are also present, including lifting, awkward postures, repetitive motions, and prolonged periods of sitting or standing. Specific job tasks such as sitting at a workstation for extended periods can lead to back, shoulder, hand, arm injuries, and eye strain, while prolonged standing may result in strains, sprains, and leg or knee injuries. Walking throughout the building introduces the risk of slips, trips, falls, and strains, particularly if walkways are obstructed or wet. Additionally, cleaning up spills can pose hazards such as slips, trips, strains, and potential exposure to bloodborne pathogens. Overall, employees must remain aware of these hazards to reduce the risk of injury in the workplace.

Travel Requirements

No regular travel is required for this position.

What we offer:

Looking for a company to work for can be a daunting task, but we believe that we stand out from the rest. Our company offers a positive and inclusive work environment, opportunities for growth and development, and a commitment to work-life balance. Join us and become part of a team that values your contributions and invests in your success.

Employment Statement

The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. Employment decisions are made without regard to race, color, religion, sex,

national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

In accordance with the Americans with Disabilities Act, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions or participate in the application process. Applicants needing accommodation should contact Human Resources.

Applicants must be legally authorized to work in the United States at the time of hire. The Company participates in employment eligibility verification as required by law.

The salary range for this position represents the anticipated compensation at the time of posting and may vary based on experience, qualifications, and geographic location where applicable.

Employment with the Company is at-will, meaning that either the employee or the Company may terminate employment at any time, with or without cause or notice, subject to applicable law.