What are the responsibilities and job description for the Team Member position at Blount Restaurant Management Inc?
The Team Member position is responsible for providing exceptional customer service and support, while working closely with the restaurant managers and other team members to maintain operational standards and procedures. This position operates under the direction of the General Manager, Assistant Manager, and Shift Coordinators. This position interacts with restaurant managers, other team members, members of the field operations teams, and customers. operations teams, and customers.
Essential Functions and Duties:
Must be at least sixteen (16) years of age
Skills:
Depends on others for instruction, guidance and direction
Develops knowledge and skills in basic tasks, practices and procedures within own area
Competencies:
Works to resolve issues that may arise in the restaurant
Learns team effectiveness skills; works with others to achieve team goals
Responds to customer needs
Communicates in a positive manner with customers, peers, and managers
Traditional Physical Requirements:
Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves
Stand and walk for long periods of time (duration of shift)
Occasionally climb on stools or ladders and reach for items located on shelves
Frequently squat or stoop to reach items on low shelves or off the floor
Routinely reach overhead, forward and underneath shelves, counters, tables, and kitchen equipment
Requires frequent motions of bending, wiping, sweeping, mopping, wrapping and squeezing
Frequent exposure to fluctuating temperatures in areas such as cooler, freezer and cooking sections of restaurant
Essential Functions and Duties:
- Greets customers, receives orders, processes payments, and responds appropriately to customer issues• Operates cash register or point of sale devices, as needed, and uses value-added suggestive-selling techniques to generate additional sales opportunities.• Verifies the accuracy of customer orders• Prepares and packages food and drink products ordered by the customers• Cleans kitchen area, counters, food preparation areas, and utensils• Cleans dining room and exterior grounds• Maintains health and safety standards in work areas• Unloads and stocks inventory items as needed• Performs duties as multiple workstations (e.g., front counter, drive-thru, prep boards, expediter, etc.)• Prompt and regular attendance on assigned shifts
Must be at least sixteen (16) years of age
Skills:
Depends on others for instruction, guidance and direction
Develops knowledge and skills in basic tasks, practices and procedures within own area
Competencies:
Works to resolve issues that may arise in the restaurant
Learns team effectiveness skills; works with others to achieve team goals
Responds to customer needs
Communicates in a positive manner with customers, peers, and managers
Traditional Physical Requirements:
Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves
Stand and walk for long periods of time (duration of shift)
Occasionally climb on stools or ladders and reach for items located on shelves
Frequently squat or stoop to reach items on low shelves or off the floor
Routinely reach overhead, forward and underneath shelves, counters, tables, and kitchen equipment
Requires frequent motions of bending, wiping, sweeping, mopping, wrapping and squeezing
Frequent exposure to fluctuating temperatures in areas such as cooler, freezer and cooking sections of restaurant