IT Ops Specialist

Description

Summary -the IT Operations Specialist I installs, configures and troubleshoots desktop PCs, laptops, thin clients, and related software and peripherals; possesses a basic working knowledge of computer networking and network troubleshooting; ensures all PC hardware, software and network connectivity/access problems are resolved in a timely manner by prioritizing support tickets; including in-person, remote or phone support. In event of absence, this position will be filled by the Service Desk Manager.Shift: 1st Shift (10AM-7PM CST) - Onsite M-F Essential Duties and Responsibilities include the following. Other responsibilities w/ similar skill and work conditions as assigned.

• Participates in all assignments from the User Services Team
• Installs, configures, upgrades and maintains end user computer systems and user access rights per corporate standards.
• Performs network troubleshooting to isolate and diagnose common network problems
• Supports hardware and software components as required and has the ability to troubleshoot these, such as PCs, printers, copiers, switches and servers, and phones.
• Installs, configures, upgrades and maintains end user computer and phone systems.
• Provides support and training for standard company software
• Possesses technical knowledge and is capable of administering the standard network operating system environment
• Interfaces with IT management and other IT personnel for overall equipment standardization and hardware requirements
• Performs and insures backups of all network servers and critical user data
• Manage IT documentation for the site IT systems
• Work closely with the site to identify IT needs.
• Onsite 5 days per week and participates in on call rotation for all facilities
• Level 1-2 support management (Incidents resolution and laptop setup, production support)
• Active directory/O365 administration
• Intune administration
• Asset management (hardware, software)
• Assist with managing local and group projects
• Assist with research and evaluate new technologies
• Facilitate and challenge local partners on delivery and quality.
• Provide support for new releases and deployments
• Perform incident analysis and take actions
  
  

Responsibilities for Food Safety Responsible for completing required paperwork accurately and honestly, where applicable.

• Responsible for completing required paperwork accurately and honestly as applicable.
• Must adhere to all corporate GMPs (Good Manufacturing Practices), established SOPs (Standard Operating Procedures) and all Food and Employee Safety policies.
• Must adhere to all Allergen control programs and procedures as applicable.
• Responsible for reporting suspicious packages, activities and individuals.
• If monitoring CCPs (Critical Control Points), must be trained in HACCP (Hazard Analysis Critical Control Point) and adhere to approved HACCP plan(s).
  
  

Education and/or Experience

• Bachelor’s Degree in a technical discipline or equivalent education and experience.
• Three or more years’ experience functioning as a hands-on technical resource in virtualized multi-site MS Windows LAN/WAN.
• MCP/VCP certifications preferred.
• Prior experience in a manufacturing environment preferred.
• Prior experience working for a small/medium sized company, comfortable with wearing many technology hats and responding to shifting priorities.
  
  

Competencies: “An area of expertise that is fundamental to a particular job or function” In order to perform this position properly, each candidate must demonstrate the following core competencies (not all inclusive).

• Business Knowledge
• Effectively utilizes available tools to maximize contribution
• Manages resources effectively
• Manages Expenses
• Interpersonal Skills
• Builds relationships at all levels
• Manages conflict effectively
• Practices early intervention; resolves issues early
• Communicates effectively
• Inspires trust and Teamwork
• Is a Motivator
• Judgment
• Analyzes problems effectively
• Demonstrates sound and ethical decision-making, even under pressure
• Patient; challenges appropriately
• Open to ideas of others
• Consistent
• Leadership
• Persuasive in getting others to consider his/her or companies point of view
• Communicates effectively; has a point of view
• Inspires trust; viewpoint actively sought by others
• Fosters collaboration
• Overcomes objections with logic and effective communication skills
• Able to deliver message of “Culture change”; in a positive, constructive and effective manner
• Is a Leader, and is viewed as one
  
  

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
  
  

Computer Skills

• Demonstrated experience with Microsoft operating systems from Windows 10/11
• Demonstrated experience with Office 365
• Demonstrated experience with network troubleshooting
  
  

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and taste or smell. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
  
  

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals and extreme cold. The noise level in the work environment is usually moderate.