Receptionist

Title: Receptionist (Part-Time, 2-3 days per week Some Saturdays) — Organization, Hospitality, and Flow

About us: We partner with mindful pet parents to design grooming routines that support comfort, health, and confidence – transforming grooming into a calming experience that builds lasting trust and well-being. We deliver breed-appropriate grooms with Respect in Action, Excellence in Every Detail, and a team ethos of Together We Thrive.

The mission of this role: Be the calm, reliable control tower for client experience and schedule flow — ensuring every inquiry is answered, every appointment is accurate, and every handoff keeps the grooming floor running on time and profitably.

What you’ll own:

• Client Response & Conversion: Answer calls, texts, and emails quickly and clearly; record inquiry-to-booking conversion rate.
• Scheduling Accuracy: Prevent booking errors (ensure correct service, timing, coat type); maintain balanced schedules using service timing standards.
• Client Retention: Encourage recurring appointments though proactive pre-booking; building long-term relationships with regular clients.
• Schedule Recovery: Recover abandoned bookings; fill last-minute slots from cancellations or no-shows.
• Operational Accuracy: Clean and accurate client records, waivers, and vaccination tracking. Maintain accurate end-of-day reconciliation and KPI logging.

What you’ll do:

• Answers phones, texts, and emails and return voicemails promptly.
• Book, confirm, and reschedule appointments using service timing standards.
• Conduct new client onboarding (pet history, temperament flags, agreements).
• Run day-prior confirmations and manage late/no-show protocols.
• Greet clients and manage efficient check-in and check-outs.
• Process payments, receipts, and retail transactions.
• Balance the schedule board to keep groomers running on time.
• Relay accurate notes between clients and the grooming team.
• Offer appropriate add-ons and encourage recurring appointments.
• Maintain accurate records, vaccination tracking and waivers.
• Complete end-of-day reconciliation and lobby upkeep.

You’re a fit if you:

• Have 1 years in reception, customer service or high-volume scheduling.
• Thrive in fast-paced environments where phones, clients and scheduling happen at once.
• Are extremely organized and detail-oriented (small mistakes can disrupt an entire grooming day).
• Communicate clearly and confidently with both clients and team members.
• Enjoy helping clients choose the right services and keeping schedules full.
• Take pride in keeping systems accurate and running smoothly. Embody our values: Respect in Action, Excellence in Every Detail, Together We Thrive.

Compensation & Schedule

• Hourly pay - starting at $16
• 2-3 days per week (M, TH, F) with some Saturdays; no Sundays.
• No PTO currently offered.
• Training provided on scheduling systems, service timing standards, and policies.

How to apply:

Fill out the application here. Email your resume and a short note answering this question:

“Tell us about a time you had to juggle multiple customers or tasks at once. How did you stay organized?” ; to .

Optional: 60-second intro video.

Pay: From $16.00 per hour

Work Location: In person

Salary : $16