Propane Service Manager

Job Summary
We are seeking an energetic and detail-oriented Service Manager to lead our propane service department to new heights! In this pivotal role, you will oversee daily operations, ensure exceptional customer satisfaction, and drive the success of our service team. Your leadership will inspire a high-performance environment focused on delivering top-quality craftmanship as well as customer service all this operating under the umbrella of safety. If you thrive in a fast-paced setting and have a passion for customer service excellence, this is your opportunity to make a significant impact!

Duties

• Manage daily service department operations, including scheduling, workflow coordination, and resource allocation to maximize efficiency and productivity.
• Lead and motivate a team of service technicians, fostering a positive work environment that encourages professional growth and teamwork. Hands on in the field training with technicians to teach best practices, craftmanship, and safety.
• Handle customer interactions professionally—addressing inquiries, providing estimates via site visits and quotes, explaining procedures clearly, and ensuring high levels of customer satisfaction.
• Promote upselling of additional services and maintenance packages to enhance customer value while increasing branch revenue.
• Manage service parts and appliance inventory efficiently—documenting accurately and maintaining clear records.
• Coordinate with purchasing to ensure timely availability of parts needed for jobs.
• Maintain compliance with safety standards and industry regulations across all operations.
• Monitor key performance indicators (KPIs) such as turnaround times, customer satisfaction scores, and sales targets to continuously improve department performance.

Skills

• Proven experience propane branch operations and in service management with a strong background in propane service operations.
• Extensive knowledge of propane piping, installation and service.
• Hands-on experience as a service technician is highly desirable to understand technical challenges firsthand.
• Exceptional customer service skills with the ability to communicate technical information clearly to clients.
• Strong sales acumen with experience in upselling services in the propane industry.
• Mechanical knowledge combined with expertise in propane systems repair and procedures to ensures quality oversight.
• Leadership skills that motivate teams toward achieving departmental goals while fostering a positive work environment.
• Excellent organizational skills for managing multiple priorities efficiently under pressure. Join us as our Service Manager and lead a dynamic team dedicated to delivering outstanding service! Your expertise will drive operational excellence while creating memorable customer experiences that keep clients coming back for more!

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $65,000 - $85,000