What are the responsibilities and job description for the IT Support Desk Representative (Tier One level) position at Blossman Gas?
Are you seeking a stable, growing company with a solid reputation to launch your IT Support Desk path? Do you have prior Tier One or other IT / Technical troubleshooting experience? Are you currently pursuing a degree in an IT field at night and prefer to seek meaningful work during the day that you can apply to your learning path? If so, Blossman Gas, Inc seeks to hire a Support Desk Specialist at our Home Office in downtown Ocean Springs, MS. We are looking for team-oriented people who genuinely enjoy customer service-related work.
This specialized IT position will be responsible for maintaining network infrastructure and troubleshoot PC-related issues while supporting our more than 85 retail and support locations throughout the company's 12 state footprint. This includes gathering and recording relevant information in a timely manner; assist users with technology questions; relay or escalate higher level issues.
This important position regularly provides end user support for Windows PCs, Android tablets, cellular devices, network printers and peripherals, and network connectivity issues
Key skills: Excellent written and communication skills; ability to learn new software and then maneuver effectively within it to help internal customers solve issues; strong desire to provide helpful service to our field and support locations; helpful, friendly personality. We prefer candidates with 2-5 years of prior Support Desk or Technical troubleshooting experience.
Blossman Gas provides competitive pay commensurate with experience, a comprehensive benefits plan including health/dental/life/and vision insurance, 401(k) w/up to 4% match, PTO, and a profit-sharing opportunity. Ongoing professional development and a solid company culture await you.
To apply, please submit your online application. You will receive an email notification that we have received your application. Someone may contact you to discuss your interest if you are qualified.
Blossman Gas is an Equal Opportunity / Veterans / Disabled and DRUG-FREE employer.