Program Manager – National Coast Guard Museum

Job Overview

Bloomsburie is seeking an experienced Program Manager to lead on-site staffing and operational support services at the new National Coast Guard Museum in New London, Connecticut.

The Program Manager will serve as the primary on-site leader for a multidisciplinary museum support team of approximately 16 full-time equivalents. This position will oversee daily operations, staffing, scheduling, employee performance, visitor services, educational program support, events, and coordination of technical and exhibit support.

This is an excellent opportunity for an experienced museum, cultural institution, nonprofit, visitor attraction, or public-facing operations leader to help support the launch and ongoing operations of a new national museum.

What You'll Do

• Lead and manage day-to-day on-site museum support operations.
• Supervise a multidisciplinary team of approximately 16 FTEs, plus surge staff as needed.
• Manage recruitment, onboarding, training, scheduling, performance, and employee retention.
• Develop staffing schedules and ensure appropriate coverage for museum operations.
• Coordinate visitor services, educational programming support, events, and technical/exhibit support functions.
• Serve as the primary on-site contractor point of contact for museum and Government representatives.
• Monitor service quality, staffing levels, contract requirements, and operational performance.
• Implement quality control, risk management, escalation, and corrective-action procedures.
• Coordinate additional staffing for holidays, ceremonies, special events, ship commissionings, and peak visitation periods.
• Monitor labor utilization and operating budgets.
• Prepare staffing updates, performance metrics, incident reports, and other required reports.
• Ensure employees complete required background investigations, badging, credentialing, and facility access requirements.
• Identify and resolve operational issues while minimizing disruption to museum services.

What We're Looking For

Required Qualifications

• Bachelor's degree in museum studies, art history, business administration, public administration, or a related field.
• At least 7 years of progressively responsible leadership experience in a museum, cultural institution, public attraction, nonprofit, or comparable public-facing environment.
• At least 3 years of experience managing personnel and budgets.
• Demonstrated experience supervising multidisciplinary teams.
• Experience managing staffing plans, schedules, workforce coverage, recruitment, and employee performance.
• Experience monitoring budgets and labor expenditures.
• Strong organizational, problem-solving, and operational management skills.
• Excellent written and verbal communication skills.
• Ability to communicate professionally with senior leadership, Government representatives, employees, and external partners.
• Proficiency with Microsoft Office and scheduling, workforce management, or project-tracking systems.
• Ability to work on-site in New London and support an operation that includes weekends, holidays, special events, and peak visitation periods.

Preferred Qualifications

• Previous museum, cultural institution, visitor center, maritime, military, or public history experience.
• Experience supporting a federal government contract.
• Knowledge of Coast Guard history or mission.
• Experience overseeing museum technology, exhibit systems, or digital visitor engagement tools.
• Experience managing subcontractors or specialized service providers.
• Familiarity with federal background investigation, credentialing, and facility access processes.
• PMP, Certified Manager, or comparable project/operations management certification.

Security & Credentialing

The selected candidate must be able to successfully complete all required background investigation, credentialing, badging, and facility access requirements before performing on-site duties.

Schedule

This is a full-time, on-site position in New London, Connecticut. The National Coast Guard Museum supports year-round public operations. The Program Manager must be able to provide leadership and coordinate staffing coverage for weekends, holidays, special events, and peak visitation periods as operationally required.

Benefits include:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• 401(k) and matching

About Bloomsburie

Bloomsburie provides professional and operational support services to federal Government clients. Our teams support mission-driven organizations through experienced personnel, responsive management, and high-quality service delivery.

Bloomsburie is an Equal Opportunity Employer

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $80,000 - $100,000