Service Advisor

Community KIA Mitsubishi of Bloomington is seeking a dependable, customer-focused Automotive Service Advisor to join our Service department . As the primary link between customers and our technical team, the Automotive Service Advisor ensures every visit is handled with clarity, accuracy, and care. This is an on-site role for a professional who enjoys building trust, solving problems, and keeping a busy service operation running smoothly.

• Greet customers promptly and professionally, both in person and by phone, and document their vehicle concerns accurately.
• Write detailed repair orders that capture customer concerns, vehicle information, and requested services.
• Explain recommended maintenance and repairs in clear, non-technical language, and provide accurate estimates for cost and completion time.
• Coordinate with technicians and shop leadership to prioritize work, confirm diagnoses, and keep jobs on schedule.
• Communicate proactively with customers about vehicle status, additional findings, approvals, and delays.
• Manage appointment scheduling and daily workflow to balance shop capacity with customer needs.
• Review completed work with customers, process invoices, and confirm that all charges are accurate and clearly explained.
• Resolve customer concerns courteously and escalate complex issues to management when appropriate.
• Maintain organized, compliant service records and follow company policies, safety standards, and documentation procedures.

• Demonstrated experience in customer service, sales, or a service-oriented role. Experience in an automotive or repair environment is a plus.
• Strong verbal and written communication skills, with the ability to explain technical information clearly.
• Ability to stay organized, manage multiple priorities, and work effectively in a fast-paced environment.
• Comfort handling payments, estimates, and invoices with attention to accuracy.
• Professional demeanor with a commitment to honesty, reliability, and customer satisfaction.
• Ability to work on-site in Bloomington, IN, as this role is not available remotely.
• Valid driver's license and the ability to move vehicles on and around the service lot, subject to company policy.

• Prior experience as an Automotive Service Advisor, service writer, or service coordinator.
• Working knowledge of vehicle systems, routine maintenance intervals, and common repair procedures.
• Familiarity with warranty claims, service contracts, or manufacturer reimbursement processes.
• Experience upselling or recommending services in a consultative, customer-first manner.
• Automotive industry training or certifications, such as manufacturer or service consultant programs.

• Proficiency with dealer management systems (DMS) or comparable service scheduling and repair order software.
• Working knowledge of multi-point vehicle inspections and how to present findings to customers.
• Ability to build accurate estimates using labor times, parts pricing, and applicable fees.
• Comfort with Microsoft Office or similar tools for email, documentation, and basic reporting.
• Strong time management, phone etiquette, and conflict resolution skills.

Salary: Competitive, based on experience and qualifications.

If you are a service-minded professional ready to grow your career as an Automotive Service Advisor in Bloomington, IN, we encourage you to apply. Please submit your resume along with a brief summary of your customer service or automotive experience. The company is an equal opportunity employer and welcomes applicants of all backgrounds to apply.