What are the responsibilities and job description for the Holiday Selling Supervisor - Home, Full Time - Stanford position at Bloomingdale’s?
- Day-1 Medical, Dental, Vision Benefits for eligible colleagues
- Competitive Pay
- Paid Time Off
- Flexible Holiday Time-Off & Flexible Scheduling
- Fully Funded Education Benefits (100% tuition coverage including books and fees)
- Instant access to earned wages with PayActiv
- Enhanced benefits: pet, home & auto insurance & more
- 401(k) plan options available
- Bonus earning opportunities
- Growth potential opportunities
- Employee Discount at Bloomingdale’s & Macy’s Stores
About
Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview
The Holiday Selling Supervisor partners with their Business Manager to help assist and elevate the service level on the floor during the Holiday Season. As the Holiday Selling Supervisor, you will deliver and drive a best in class selling and service culture, achieving your personal and team sales, service and loyalty. You will role model building relationships with our customers and the development of a client base. Interactive with both associates and customers, the Holiday Selling Supervisor is responsible for assisting the manager with servicing customers given their elevated access level. Responsibilities include oversight of customer service, quality of selling and outreach, fulfillment, merchandise presentation, floor maintenance, and effective execution of foundational tasks and processes for your family of business. The Holiday Selling Supervisor is omni-present on the sales floor leveraging staff and resources to ensure a fast, fun and elevated Bloomingdale’s customer experience.
Essential Functions
Fueled by the Power of Relationships
- Impress the customer with best in class service
- Model and drive proactive customer interaction and satisfaction
- Build strong client relationships that drive incremental business
- Serve as a leader and role model. Guide the customer experience both in his/her specific area as well as throughout the store
Driven by our Desire to Win
- Sell the product and achieve both personal and departmental sales goal through creative energy and style consciousness
- Assist with customer issues
o When a manager is unavailable, or Supervisor is physically close to the issue
o Elevated systemic access for overrides/MacysTH look-ups
o Assist with difficult register transactions when needed
o Be a resource to other associates
- Back – up to department mentor
o Does not assume manager responsibilities, but is available for questions or a shadow experience if the mentor/manager is unavailable
- Seek partnership from store management when service standard is not being met
- Assists BSM in getting all associates to participate in fulfillment
- Maintain the appearance of the sales floor and merchandise to standard
o Ensure floor stock is maintained
- Merchandise to Sell lead
o Assists MMs and BSMs in getting all associates involved M2S
o Checks over associates work to ensure direction is being followed
- Stocking all registers/charging mobile devices
o Assisting BSM to make sure all associates participate in restocking supplies and ensuring mobiles are charged
o Ensure appropriate supplies are on hand
- Expert in promotions
o Helping associates understand promotions
- Assist and coach others to help with store closing procedures
o Check fitting rooms/wrap desks to make sure all is clean
o Check zones to make sure floor looks closed to open
Competencies
- High School Diploma or equivalent required.
- 1-2 years related experience.
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and able to adapt quickly to changing priorities.
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Physical Requirements
- Requires periods of walking, standing, hearing, talking, reaching with extended arms, crouching and climbing ladders.
- Frequent use of computers and other office equipment.
- Requires close vision, color vision, and ability to adjust focus.
- Frequently lift/move up to 25 lbs.
