What are the responsibilities and job description for the Front Desk Receptionist position at Blooming Counseling Center, PLLC?
Blooming Counseling Center is seeking a compassionate, organized, and dependable Part-Time Front Desk Receptionist to serve as the first point of contact for our clients. This individual plays a vital role in creating a warm, welcoming environment while providing exceptional customer service and administrative support to ensure the smooth daily operation of our counseling practice.
Essential Duties & Responsibilities
- Welcome clients, visitors, and vendors in a friendly and professional manner.
- Answer incoming phone calls and direct calls appropriately.
- Schedule, confirm, reschedule, and cancel appointments using the electronic health record (EHR) system.
- Verify client demographic and insurance information.
- Collect copayments, outstanding balances, and process payments accurately.
- Maintain strict client confidentiality in accordance with HIPAA regulations.
- Respond to client messages through the client portal and assist with general inquiries.
- Monitor therapists' schedules and communicate appointment updates as needed.
- Scan, upload, and organize client documentation within the EHR.
- Assist clients with intake paperwork and ensure required forms are completed before appointments.
- Maintain a clean, organized, and welcoming reception area.
- Order office supplies and notify management when inventory is low.
- Perform other administrative duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Previous receptionist, administrative, customer service, or medical office experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail.
- Ability to multitask and work independently in a fast-paced environment.
- Proficient in Microsoft Office, Google Workspace, and general computer applications.
- Ability to quickly learn electronic health record (EHR) software.
- Professional appearance and positive attitude.
- Bilingual (English/Spanish) preferred.
What We're Looking For
The ideal candidate is:
- Friendly and welcoming
- Dependable and punctual
- Organized and detail-oriented
- Compassionate and client-focused
- Professional and able to maintain confidentiality
- A team player with excellent communication skills
Schedule
- Part-time (approximately 25 hours per week)
- Monday through Friday
- Hours may vary based on clinic needs.
Blooming Counseling Center is committed to providing compassionate, high-quality mental health care while fostering a supportive and collaborative workplace. We are looking for someone who is passionate about helping others and creating a positive experience for every client who walks through our doors.
Pay: $11.00 per hour
Expected hours: 15.0 – 25.0 per week
Benefits:
- Flexible schedule
Work Location: In person
Salary : $11