Budtender

Budtender (Part Time/Full Time)

Quincy, Illinois, United States

The Role

Bloom Wellness budtenders engage in one-on-one interactions with customers from the time they enter the retail area until they check out and exit the store. Our ideal budtender candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible budtenders are Bloom Wellness' secret to success—they connect each unique customer with the right product options and methods of use for their needs, in compliance with state regulations. The budtender is a master of our menu and knows how to assist anyone who walks through the dispensary's doors.

Responsibilities

Engage with and assist customers in a customer-facing, retail environment

Play an active part in customer education on products, methods of use, and safety in accordance with applicable regulations

Utilize product and consumption-method knowledge to recommend appropriate product options suited to each customer's preferences and needs. Responsible for remaining up to date on product knowledge

Promote a work environment that is positive, communicative, and customer-oriented

Assist in verifying order deliveries for accuracy

Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations, including daily activities, maintenance, and customer information for any reported issues and/or complaints

Ensure local and state cannabis regulations are properly enforced and upheld

Ensure sales floor is properly stocked and the presence of the store is well maintained and compliant

Follow security measures and safety compliance procedures

Complete duties at assigned workstations, as determined by management, during scheduled shifts including:

Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside

Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts

Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary

Other duties as assigned

Qualifications

At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience

Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs

Must have reliable, responsible, and dependable attendance

Must be 21 years or older, as required by state law

Must pass any background checks required by state cannabis employment regulations

Possess valid driver's license or state ID as required for employment verification and compliance

Must be and remain compliant with all legal or company regulations for working in the cannabis industry

Prior cannabis experience not required

Additional Requirements

Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)

Move about the dispensary to fulfill work assignments and assist customers in various locations of the dispensary

Remain in a stationary position, if required, to meet the needs of the business

Converse and communicate with individuals and groups of people directly

Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications, and email

Prepare customer orders by moving and placing products

Inspect and receive detailed information, such as customers' dates of birth, in-store or online orders, or inquiries

Move inventory and materials weighing up to 30 pounds independently

Position self to move inventory and materials in storage areas

Skills

Consistent demonstration of excellent customer service skills

Desire to continuously learn more about cannabis, cannabinoids, and Bloom Wellness products – previous knowledge preferred

Ability to establish and maintain effective working relationships with all employees

Ability to listen well and effectively communicate, both verbally and in writing, with various audiences

Previous experience with POS systems

Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures

Employee must be able to follow instructions as directed and incorporate constructive criticism from managers

Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with applicable privacy requirements

Working Conditions

Customer-facing environment

Ability to work outdoors in varying and sometimes adverse weather conditions, as needed for business operations

Exposure to cannabis and/or allergens that may be present in a regulated cannabis retail environment

Our Mission: To promote well-being through the power of cannabis.

We're humble—We prefer quiet confidence and don't shout about our success.

We're hardworking—We put our heads down and get the job done.

We're grateful—Working in our industry is a privilege and an act of service.

We're transparent—Honest and open communication keeps us healthy as an organization.

We're collaborative—And believe good ideas can come from anywhere.

We have a growth mindset—One that's grounded in well-being.

At Bloom Wellness we believe that our store's community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Bloom Wellness is proud to be an equal opportunity workplace.

We can't wait to meet you.

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Pay: From $15.00 per hour

Expected hours: 8.0 – 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $15