What are the responsibilities and job description for the Donor Caller position at Blood Bank of Alaska?
Benefits:
Entry Level. No Experience Needed.
Please Note: You must complete a Blood Bank of Alaska Application for consideration
Position Title: Donor Caller
Department: Collections / Recruitment
Reports To: Donor Recruitment Supervisor
Position(s) Supervised: None
Position Summary
This position will be responsible for:
To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Knowledge, Skills, And Abilities
H.S. Diploma or GED.
Experience
Experience working in a role with community involvement. Demonstrated ability to meet goals established.
Demonstrated experience in dealing with the public in a problem solving capacity.
CERTIFICATES, LICENSES, ETC.
N/A
WORK ENVIRONMENT
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Entry Level. No Experience Needed.
Please Note: You must complete a Blood Bank of Alaska Application for consideration
Position Title: Donor Caller
Department: Collections / Recruitment
Reports To: Donor Recruitment Supervisor
Position(s) Supervised: None
Position Summary
This position will be responsible for:
- Contacting blood donors by telephone to encourage and schedule additional blood donations, inform donors about new blood related medical issues, and respond to questions.
- Directly communicating with blood donors to extend our appreciation to new donors, thank donors that reach special milestones, and resolve any basic concerns presented by volunteer blood donors.
- Serve as a resource to staff and donors for routine questions regarding donor eligibility.
- Contact current volunteer blood donors to meet current blood needs.
- Maintain familiarity with donor requirements and upcoming blood drives.
- Stay informed and updated on changing blood regulations. Utilize resources available to answer internal and external customer inquiries.
- Maintain a customer service driven approach dedicated to achieving draw goals through donor calling, appointment setting and follow up communication.
- Exhibits support of BBA values, quality objectives, and customer service standards at all times.
- Maintain positive image of BBA throughout the community with positive, professional and courteous telephonic communication.
- Demonstrate excellent phone etiquette at all times, regardless of donor demeanor. Display professional courtesy during each interaction with internal and external customers.
- Compile information for internal/external complaints and route appropriately.
- Contribute to quality control by verifying filing system of donor records is complete and accurate.
- Must make a minimum of 25 calls per hour.
- Performs other duties as assigned and qualified to perform.
- Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.
- Must make customer’s needs a high priority in face-to-face or telephone contact.
- Must consistently deliver service in a timely, accurate, professional and friendly manner.
- Demonstrate a high level of problem-solving skills.
To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Knowledge, Skills, And Abilities
- Excellent written and verbal communication skills.
- Exceptional organizational skills and ability to prioritize work.
- Ability to work independently and adapt to fluctuating workloads.
- Must be able to interface effectively and harmoniously with employees in all departments.
- Must represent the Blood Bank of Alaska in a professional manner at all times.
- Must be computer literate; proficient in Word and database software.
- Ability to work with others to achieve departmental and organization goals and objectives.
- Ability to utilize abilities and talents effectively.
- Demonstrate a positive attitude toward one’s work and job.
- Ability to act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission.
- Ability to adapt to various situations, to work effectively with a variety of individuals and groups, to understand and appreciate different and opposing perspectives of an issue, and to adapt one’s approach as the requirements of the organization/department change.
- Ability to change within the organization or to change job requirements as needed.
- Retains subject matter expertise in field or profession.
- Strong interpersonal and communication skills.
- Ability to foster a working environment conducive to excellent customer service.
- Good organizational skills.
- Ability to problem solve, and to make quality decisions.
- Ability to maintain confidentiality.
- Ability to stand, sit and walk for long periods of time.
- Ability to lift 30lbs.
H.S. Diploma or GED.
Experience
Experience working in a role with community involvement. Demonstrated ability to meet goals established.
Demonstrated experience in dealing with the public in a problem solving capacity.
CERTIFICATES, LICENSES, ETC.
N/A
WORK ENVIRONMENT
- Potential hazard due to exposure to blood or other potentially infectious materials.
- The Blood Bank of Alaska follows OSHA Blood-borne Pathogens Standards in the workplace.
- Must be able to lift approximately 30 lbs.