Dispatcher

Dispatch Job Description

JOB TITLE: DISPATCHER

• DEPARTMENT/GROUP**: Carbon County Sheriff's Office
• LOCATION:** Carbon County Jail and Communication Center.
• OVERALL FUNCTIONS:** Operates various forms of communication devices and is responsible for obtaining accurate information from a reporting party, computer, or other source, and relaying that information concisely and accurately to the peace officer or other official in the field.
• NATURE AND SCOPE OF JOB:** One (1) of eight (8) dispatch staff reporting to the Undersheriff.
  
  

**SPECIFIC RESPONSIBILITIES AND DUTIES: **

• Communicate effectively and coherently over law-enforcement multi-channel radios while initiating and responding to multiple radio communications.
• Answer phone calls, including 911 calls for service and administrative phone lines.
• Gathers information and prioritizes calls to relay information to field or support personnel as appropriate.
• Stays aware of location of all officers and employees in offices or that are on the street.
• Performs dispatcher duties for Ambulances, Fire Departments etc.
• Completes daily and weekly test pages as needed.
• Monitors commercial/private alarms, panic buttons and dispatches appropriate staff.
  
  

**COMMUNICATIONS CENTER/ADMINISTRATIVE DUTIES/REPORTS **

• Gathers and compiles information from various computer files to aid in investigations, as required by law enforcement.
• Maintains dispatch log.
• Makes accurate and timely entries and updates of articles, vehicles, ad persons into National Crime Information Computer.
• Maintains proper records for criminal history requests and disseminations, local arrests, and tickets, and calls for services and radio logs.
• Maintains files of documents.
• Follows all procedures and policies established by the Sheriff.
• Maintain library of appropriate manuals to aide field officers.
• Directories.
• Maps
  
  

**SECURITY **

• Monitors alarms and dispatches appropriate personnel.
• Ensures external security of the Sheriff's Office and Jail through use of monitors.
  
  

**CERTIFICATIONS: **

• Maintain P.O.S.T. Certification.
• Maintains C.P.R. Certification.
• Maintains E.M.D. Certification.
  
  

**PUBLIC RELATIONS **

• Greets the public in a friendly, helpful and professional manner on the telephone, radio network and in person.
• Maintains confidentiality on all official business.
• Professionally relates to Emergency staff and the public to coordinate an expeditious solution to the situation that is called in.
  
  

**MISCELLANEOUS DUTIES **

• Alarms
• Panic buttons -- dispatch Patrol Officer to appropriate location.
  
  

**BACK-UP DUTIES **

• Backs up other Dispatchers as necessary.
• Subject to Call Out.
• Subject to On Call.
• NOTE: Only minimum duties are listed. Other responsibilities may be required as requested by the Sheriff. ***
  
  

***Note: Higher "Priority Values" are priority tasks requiring greater skill emphasis compared to lower "Priority Values". Higher "Priority Values" do not necessarily equate to a greater amount of time spent on those tasks. ***

***NOTE: These are tasks hat the Sheriff has determined are non-essential. ***

**DESIRED MINIMUM QUALIFICATIONS: **

• Education and Experience
• High school diploma or equivalent
• Dispatcher Certification
• Necessary Knowledge, Skills and Abilities:
• Skill in operation of and ability to use listed tools and equipment.
• Ability to understand and follow written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with employees, other departments and the public.
• Must have the ability to work under pressure and handle a continual schedule of distractions and inquiries requiring im ediate decisions.
• Must demonstrate problem-solving capabilities.
• Must have excellent organizational skills.
• Must be able to manage time effectively.
  
  

**TOOLS AND EQUIPMENT USED **

• Radio-Console(all types and styles)
• Computers (for phone programs)
• County
• In-House for Sheriff
• Enhanced 911 Computer/Priority Dispatch/TTY for the Deaf
• Statelink, NCIC/WCJIN
• Vehicle Registration Computer
• Teletype
• Calculator
• Copy machine
• Fax machine
• Telephone System
• Computer System Database
• Portable Radios
• Radio and Email Paging
• Alarm Monitoring Equipment
• Dispatch Reference Library
• Video Camera
• Commander Computer
  
  

If interested, please apply at https://carboncountywy.gov/DocumentCenter/View/6245/FILLABLE-Employment-Application or send a cover letter and resume to: alexbakken@carboncountywy.gov.