What are the responsibilities and job description for the Welcome Desk position at Blocworks?
Our vision at blocworks is to inspire connection in communities through exceptional climbing experiences. This vision is driven through our values of excellence, connection, and play. We are looking to hire crew members who are actively pursuing our values while working at blocworks.
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The welcome desk crew is the backbone of Blocworks. They are the first face and potential relationship a new customer will encounter. Our welcome desk isn’t just about giving customers a smooth transaction. Instead, we want to cultivate moments that are memorable and unique. Our crew takes initiative to deliver a wide range of services that guide customers through the process of climbing at Blocworks. The Bloc crew is empowered to move about their space and do what needs to be done. Whether processing transactions for new climbers, learning the names of customers, guiding tours through the facility, addressing requests, signing customers up for memberships or sharing the highlights of the local area, the Crew makes initial encounters at Blocworks feel like home.
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JOB HOURS
- 12- 20 Hours per week
- Available to work as early as 7:00 a.m. or as late as 11:30 p.m.
- Available to work weekends and evenings**
JOB RESPONSIBILITIES
- Learn something new about each customer that enters our facilities.
- Managing daily desk and gym operations
- Membership management
- Customer service
- Sales
- Hourly cleaning
- Floor and safety monitoring
- Check in members
- Answering phones and basic facility/climbing questions
- Perform scheduled walk-throughs
- Assist in shoe sizing
- Facilitate tours and display proper falling technique
- Address any unsafe behavior/technique
- Member engagement
- Monthly Staff Meetings
- Must be comfortable working alone
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JOB REQUIREMENTS
- Ability to lead and prioritize needs
- Strong verbal communication skills
- Strong organizational skills
- Detail Oriented
- Highschool Diploma or equivalent
- Must be able to lift 50 pounds
- Must be able to stand for long periods of time
- Must be able to stand and walk on unstable ground
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Blocworks provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Part-time
Pay: $10.00 - $11.00 per hour
Benefits:
- Employee discount
Schedule:
- Evening shift
- Every weekend
Application Question(s):
- What days and times are you available to work?
- How long have you been climbing?
- Do you enjoy meeting new people? Why?
- Why do you want to be part of the Blocworks crew?
Work Location: In person
Salary : $10 - $11